Taylor Lyman
Palm Coast,Florida
Summary
Diligent Account Manager with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager
O'quinn Insurance Services
04.2024 - Current
- Streamlined communication with underwriters to expedite claim processing and improve turnaround times.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered 50+ incoming phone calls a day to articulate product value to prospective customers and support current policyholders.
- Maintain client retention above 90%
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Trained new representatives on best practices, enhancing team efficiency and service quality.
- Conducted regular audits of customer files, ensuring compliance with industry regulations and company standards.
Sales/Customer Service Representative
Ideal Image Med Spa
07.2022 - 02.2024
- Interact with customers throughout all phases of the sales process
- Finding out customers' needs, pitching relevant products/ services and ensuring they have a positive experience from start to finish while hitting daily metrics through phone calls, emails, text messages
- Meeting daily/weekly/monthly sales goals
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
- Educated clients on services and products, enhancing overall customer knowledge and satisfaction.
- Collaborated with medical staff to coordinate patient appointments and streamline processes.
Substitute Teacher
North Providence School District
02.2021 - 05.2022
- Adhere to the curriculum and lesson plans assigned by the regular teacher
- Oversee students outside of the classroom including in the hallways and cafeteria, comply with all school regulations and policies at all times
- Take attendance and document daily notes
- Ensure classroom and work is kept clean and orderly,
- Oversee the normal classroom rhythms and activities
Customer Service Representative
Planet Fitness
06.2018 - 03.2022
- Maintaining the cleanliness of the gym, along with the reception area
- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Assisted in onboarding new members, guiding them through membership options and facility usage.
- Managed front desk operations, ensuring a welcoming environment for all guests.
- Trained and mentored junior staff on customer interaction protocols and best practices.
- Collaborated with team members to maintain cleanliness and safety standards within the facility.
Waitress/Bartender
Twin River Pizzeria / Thai Cafe
07.2016 - 07.2018
- Providing wait service to ensure satisfaction
- Making sure that customers of a restaurant enjoy their dining experience
- Having duties that include taking orders, serving food, cleaning and resetting tables, replenishing supplies, and solving customer complaints
- Creating a welcoming and enjoyable experience ensuring customer satisfaction by maintaining a friendly, accommodating and positive attitude
Education
Bachelor of Science - Organizational Leadership
Rhode Island College
Providence, RI05.2025
Skills
- Goal oriented
- Growth Mindset
- Client Relationship Management
- Commitment to workplace professionalism
- Microsoft Office/ Google Proficiency
- Creative Problem Solving
- Professional call handling
- Timely follow-up communication
Certification
4-40 Customer Service Representative License
Timeline
Account Manager
O'quinn Insurance Services
04.2024 - Current
Sales/Customer Service Representative
Ideal Image Med Spa
07.2022 - 02.2024
Substitute Teacher
North Providence School District
02.2021 - 05.2022
Customer Service Representative
Planet Fitness
06.2018 - 03.2022
Waitress/Bartender
Twin River Pizzeria / Thai Cafe
07.2016 - 07.2018
Bachelor of Science - Organizational Leadership
Rhode Island College