Taylor Mack-Nelson
Chicago ,USA
Summary
Detail-oriented professional with 5+ years of experience in Customer Service; Hospitality. My key skills include: Communication, Data Analysis, and Knowledge of regulations to achieve quantifiable results. I am currently seeking a challenging role where I can leverage my expertise to contribute to the success of a dynamic organization.
Overview
11
11
years of professional experience
Work History
Data Entry Administrator
COGIC
Chicago, IL
06.2015 - Current
- Entered data into company databases with high attention to detail.
- Reviewed and verified accuracy of information across multiple systems.
- Assisted in maintaining organized electronic and physical filing systems.
- Processed incoming data requests efficiently, ensuring timely responses.
- Conducted regular audits of data to identify discrepancies and correct errors.
- Adapted quickly to changing priorities and workload demands in fast-paced environment.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
Sales Associate
Best Buy, Home Theater and Computers
Chicago, IL
10.2024 - 08.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate Of Arts - Psychology
Malcom X College
Chicago, IL05.2024
High School Diploma -
Senn High School
Chicago, IL06.2021
Skills
- Effective communication skills
- Self-starter
- Organized
- Adaptable
- Critical Thinker
- Open Minded
- Honorable
- Customer Service
- Teamwork and Collaboration
- Time Management
- Multi-tasking strength
- Goal-Oriented
- Relationship Building
- Money Handling
- Cash Register Operation
- Store Opening and Closing
- Conflict Resolution
Honorsandawards
Nicholas Senn High School Honors Award, 10/17-10/21
Organizationsandcommunityservice
- The Tree Lab at SESP, Team Leader, 01/21-07/21
- Alderman Harry Osterman, Student council/ Teen Volunteer, 10/19-02/20
- OCC Ministries, Data Entry Administrator, 06/15
Leadership Experience
- Student council Board, Alderman Harry Osterman Student Council, Chicago, IL, 01/20-02/20, Continued planning events for the community.
- Team leader, NorthWestern University, Chicago, IL, 01/21-07/21, Oversaw teammates' work, organized documentaries, conducted interviews, and led zoom calls.
Languages
English
Native or Bilingual
Timeline
Sales Associate
Best Buy, Home Theater and Computers
10.2024 - 08.2025
Data Entry Administrator
COGIC
06.2015 - Current
Associate Of Arts - Psychology
Malcom X College
High School Diploma -
Senn High School