Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Taylor Mailey

Burleson,TX

Summary

Dedicated to exceptional Customer Service with over 8 years’ experience in the industry. Through many job positions I have excelled and expanded my interpersonal communication skills. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Looking to grow in my professional knowledge and career.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Intake Coordinator

Helping Restore Ability
Arlington , TX
07.2022 - Current
  • Set up client orientation either in person or online to explain rules, guidelines and answer program questions
  • Organized paperwork for all office and client needs
  • Input data and completed placement paperwork
  • Collaborate with appropriate departments to ensure clients are set up properly to begin services
  • Delegated tasks to administrative support staff to organize and improve intake efficiency

Customer Service & Payroll Specialist

Helping Restore Ability
Arlington, TX
09.2021 - Current
  • Entered and performed maintenance service hours to be paid for 80-100 service attendants for clients
  • Managed daily calls to resolve payroll and system issues
  • Trained new staff hired within the payroll & customer service department
  • Deescalated clients with major concerns

Intervenor

Disability Services of the Southwest
Dallas, TX
08.2017 - Current
  • Dedicate 30 hours in home and 30 hours out of home every month to provide care
  • Administered medicine, food and hygiene upkeep
  • Transported clients to and from planned activities
  • Promoted language development skills through reading and storytelling
  • Observed, reported and documented patient status and care provided

Fitness Instructor

FIT4MOM Burleson
Crowley, TX
07.2020 - 11.2021
  • Instruct and lead women in group fitness classes with planned workouts
  • Collaborate with team of instructors to build community of women through fitness
  • Guide clients through fitness journey with one-on-one nutrition guidance
  • Maintained working knowledge of basic theoretical concepts in fitness and retained certifications
  • Explained and demonstrated fitness and conditioning techniques and movements

Volunteer

Discovery Dallas
Dallas , TX
07.2014 - 03.2020
  • Managed and organized 20-30 class binders for the program once a month
  • Led self help activities in groups of 5 individuals
  • Raised funds for organization through community outreach initiatives
  • Set up tables and chairs and unloaded necessary equipment to prepare for events, as well as breakdown

Real Estate Agent

Finders Keepers
Bryan, TX
12.2016 - 12.2018
  • Showed and leased out properties to perspective renters
  • Managed and distributed leases to be signed
  • Assisted with answering phones and providing information to current or perspective clients
  • Organized and filed documents concerning residents
  • Conducted background checks on applicants and explained leasing rules
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages

Intern

Injury Prevention of Parkland Hospital
Dallas, TX
05.2018 - 08.2018
  • Created and organized lesson plans for a varietyof injury prevention programs
  • Managed and organized program data into excel
  • Dedicated 4 hours a day to create a health evaluation plan for internship project
  • Shadowed multiple health field occupations
  • Presented multiple projects targeting specific populations in certain regions.

Education

Bachelor of Science - Community Health

Texas A&M University
College Station, TX
08.2018

Skills

  • Upbeat and Positive Personality
  • Organized and Detail-Oriented
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty

Languages

Sign Language
Native or Bilingual

Certification

  • CPR/First Aid Certification (Expires 07/2023)
  • NASM Certification
  • Real Estate License (Expired)

Timeline

Intake Coordinator

Helping Restore Ability
07.2022 - Current

Customer Service & Payroll Specialist

Helping Restore Ability
09.2021 - Current

Fitness Instructor

FIT4MOM Burleson
07.2020 - 11.2021

Intern

Injury Prevention of Parkland Hospital
05.2018 - 08.2018

Intervenor

Disability Services of the Southwest
08.2017 - Current

Real Estate Agent

Finders Keepers
12.2016 - 12.2018

Volunteer

Discovery Dallas
07.2014 - 03.2020

Bachelor of Science - Community Health

Texas A&M University

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Taylor Mailey