TAYLOR MAPES
Anchorage,AK
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Server
Jack Sprat
Girdwood, AK
09.2021 - 10.2023
- Served at Jack Sprat, a renowned Alaskan restaurant, where I learned how to provide excellent restaurant hospitality and service to customers.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Tracked daily sales transactions, counted cash, and updated financial records at end of shift
Server
Creole Creamery
New Orleans, LA
03.2021 - 06.2021
- Served at a popular sit-down ice cream parlour in New Orleans.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Stepped into additional roles during busy times to keep line of customers moving.
- Bussed and reset tables to keep dining room and work areas clean.
Server /Barista
Gelato Go
Los Angeles, CA
05.2018 - 08.2018
- Scooped and served gelato to customers using a POS system to place orders and manage bills.
- Greeted incoming customers and provided reliable, friendly customer service.
- Helped patrons decide which flavor to choose according to preferences and tastes.
Education
Bachelor of Science - Music Industry
Loyola University New Orleans
New Orleans, LA05.2021
Skills
- Experienced in all FOH positions
- Exceptional customer service skills
- Works well under pressure
- Experience using Point of Sale system
- Excellent at understanding buyers and selling to them based on their preferences
- Speedy and efficient
- Strong organizational skills
Certification
CHARR - TAP Card
Timeline
Lead Server
Jack Sprat
09.2021 - 10.2023
Server
Creole Creamery
03.2021 - 06.2021
Server /Barista
Gelato Go
05.2018 - 08.2018
Bachelor of Science - Music Industry
Loyola University New Orleans