Taylor Martens
Rochester,MI
Summary
Customer-focused Dining Server with significant experience in high-volume dining establishments. Possess strong knowledge of food and beverage service, coupled with multi-tasking abilities and high standards of cleanliness. Known for creating welcoming dining experiences and providing superior customer service. Demonstrated impact at previous employment through increased customer satisfaction scores.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Private Dining Server
Eddie Merlot’s
Bloomfield Township, Michigan
10.2023 - Current
- Coordinated with kitchen and bar staff on guest requests
- Served multiple courses with proper timing and table presentation
- Checked guest satisfaction and addressed concerns with professionalism
- Reset tables, polished silverware, and prepared dining areas
- Followed allergy requests and restaurant service standards
- Made custom menus, printing and handling banquet event orders, while taking care of guests specific requests
Server/Bartender
Ale Marys Beer Hall
Royal Oak, Michigan
04.2015 - Current
- Poured draft beers and mixed cocktails following company standards
- Recommended beers, cocktails, and menu items using product knowledge.
- Cicerone certified beer server
- Effectively multitasked within fast-paced environment.
General Manager/Catering Manager
Atwater in the Park
Grosse Pointe, Michigan
07.2014 - 03.2016
- Oversaw guest service standards across brewery and restaurant spaces
- Directed daily dining room and bar operations
- Managed staff scheduling, training, and shift coverage
- Handled hiring, onboarding, and performance coaching for front-of-house employees.
- Led marketing events, promotions, and special dining experiences
- Met with guests via phone or in person to custom set up their private event
- Made banquet event orders for front of house and back of house
- Administered employee discipline through verbal and written warnings.
Server/Bartender
Mitchells fish market
Rochester Hills, Michigan
10.2010 - 05.2014
- Recommended beers, cocktails, and menu items using product knowledge.
- Reset tables, polished glassware, and prepared bar for opening and closing.
- Monitored bar inventory and promptly restocked low items before depletion.
- Greeted frequent visitors by name and explained new promotions
- Trained all new hires on wine profiles and house specialty cocktails
Server/In-room dining/bartender
Royal Park Hotel
Rochester Hills, Michigan
10.2004 - 02.2010
- Presented menus, explained specials, and answered dining questions
- Delivered meals and beverages while maintaining Royal Park Hotel service standards
- Provided excellent customer service to ensure satisfaction
- Provided private in room dining service
- Cooked tableside dinners to tables with trained service
- Assisted in training new servers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Education
Avondale High School
Rochester Hills, MichiganSkills
- POS ordering
- Banquet order entry
- Allergy handling
- Table service
- Beverage pairing
- Guest relations
- Event coordination
- Sales persuasion
- Customer focus
Certification
- Cicerone Certified Beer Server in Craft Beer
Timeline
Private Dining Server
Eddie Merlot’s
10.2023 - Current
Server/Bartender
Ale Marys Beer Hall
04.2015 - Current
General Manager/Catering Manager
Atwater in the Park
07.2014 - 03.2016
Server/Bartender
Mitchells fish market
10.2010 - 05.2014
Server/In-room dining/bartender
Royal Park Hotel
10.2004 - 02.2010
Avondale High School