Taylor Martin
Fairview Park,OH
Summary
Dynamic Assistant Manager and Patient Care Nursing Assistant with a proven track record at Malley's Chocolates and Southwest General. Excelled in enhancing customer satisfaction and fostering team collaboration. Skilled in money handling and compassionate care, achieving a significant increase in sales and patient comfort. Demonstrates exceptional leadership, problem-solving, and staff supervision abilities.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Malley's Chocolates
North Olmsted, OH
08.2022 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Patient Care Nursing Assistant
Southwest General
Middleburg Heights Ohio
07.2022 - 11.2023
- Assisted patients with activities of daily living, promoting independence and comfort during their stay.
- Delivered high-quality personal care to patients, including bathing, grooming, dressing, toileting, feeding, and mobility assistance.
- Supported nursing staff by accurately obtaining and recording vital signs, promptly notifying nurses of any abnormal results.
- Facilitated patient transfers, positioning, and mobility using proper body mechanics to prevent injury and ensure comfort.
- Maintained a safe and clean environment for patients by adhering to strict infection control protocols and regular room sanitization procedures.
- Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
Education
Associate of Science - Radiography
Cuyahoga Community College
Cleveland, OH05-2027
High School Diploma -
Fairview High School
Fairview Park, OH05-2023
Skills
- Customer service
- Patient observation
- Money handling
- Vital signs monitoring
- Compassionate care
- Team leadership
- Professionalism and ethics
- Problem-solving
- Decision-making
- Time management
- Customer relations
- Medical terminology
- Team motivation
- Staff supervision
- Goal setting
Timeline
Assistant Manager
Malley's Chocolates
08.2022 - 02.2025
Patient Care Nursing Assistant
Southwest General
07.2022 - 11.2023
Associate of Science - Radiography
Cuyahoga Community College
High School Diploma -
Fairview High School