Taylor McCoy
Training & Development Coordinator
Columbia,SC
Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Summary
Qualified Training Coordinator with 6 years of training experience. Enthusiastic about contributing to successful training programs. Knowledgeable about coordinating schedules and program implementation. A strong background in system analysis and operational management. With over three years of professional experience at Uber Technologies, successfully coordinated diverse teams, and implemented impactful process improvements
Overview
4
4
Years of Training and Development Experience
2
2
Years of Operational Experience
Skills
- Data Analysis
- Strategic Planning
- Technical Support
- CRM Management
- Project Management
- Process Improvement
- Training Program Development
- Learning Management Systems
Timeline
Strategic Operations Coordinator
Uber Technologies
10.2023 - Current
Enterprise Operations Coordinator
Uber Technologies
02.2023 - 10.2023
Enterprise Partner Associate
Uber Technologies
02.2022 - 02.2023
Account Coordinator
Uber Technologies
09.2021 - 02.2022
Bachelor of Arts - Business Marketing
Southern New Hampshire University
01.2019 - Current
Lead Coordinator
Kroger Inc
09.2018 - 09.2021
Work History
Strategic Operations Coordinator
Uber Technologies
10.2023 - Current
- Managed and delivered quality global commercial system projects including frequent customer survey tracking over 600+ members with 10% adoption within 2 months
- Analyzed data performance and implemented changes necessary to improve execution time with use of SQL & Presto
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Assessed onboarding systems against company needs and made improvements at level of company, department and job type to align with needs.
Enterprise Operations Coordinator
Uber Technologies
02.2023 - 10.2023
- Communicated all learning and performance objectives, schedules, and training assessments to CRM managers.
- Developed employee training program and materials resulting in increased customer service and sales growth of 8% annually.
- Delivered new employee onboarding and training sessions via Zoom.
- Managed new employee orientation training process for more than 7 employees each year.
Enterprise Partner Associate
Uber Technologies
02.2022 - 02.2023
- Analyzed and improved task management processes, enhancing team output by 20%
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Trained new hires to perform cross-training exercises with experienced workers.
- Maintained regular schedule of onboarding classes, one-on-one meetings, and transitional hand-offs to supervisors.
Account Coordinator
Uber Technologies
09.2021 - 02.2022
- Developed and implemented internal craft skill assessment, as well as comprehensive training program
- Developed and maintained positive customer relations and achieved client satisfaction by 15%
- Utilized multiple Customer Relationship Management (CRM) systems.
- Compiled training handbook and related course materials.
Lead Coordinator
Kroger Inc
09.2018 - 09.2021
- Trained sales associates in customer service and sales
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Managed new employee orientation training process for more than 10+ employees each year.
- Trained new hires to perform cross-training exercises with experienced workers.
Education
Bachelor of Arts - Business Marketing
Southern New Hampshire University
Columbia, SC 01.2019 - Current