Taylor McKinley
Hessmer,La
Summary
Dedicated Health Information Coordinator adept at managing patient records and ensuring regulatory compliance. Successfully trained team members and streamlined processes, enhancing accuracy in electronic health records. Committed to delivering quality service through effective communication and collaboration.
Overview
14
14
years of professional experience
Work History
Health Information Coordinator III
Central Louisiana State Hospital-State of LA
Pineville, Louisiana
09.2022 - Current
- Interpret hospital rules and regulations to patients.
- Interprets and applies complex federal, state, and hospital policies and procedures in order to complete the admission process for patients.
- Oversaw CLSH waiting list, facilitating timely patient placement and enhancing communication among healthcare providers.
- Maintain patient's legal commitments, including but not limited to filing court documentation at courthouse and informing staff of scheduled court dates.
- Managed patient health information records and ensured compliance with regulations.
- Maintained current knowledge of health information technology trends and best practices to inform departmental improvements.
- Attended continuing education courses to stay current on best practices in the field.
- Maintained filing systems for hardcopy documents, reports, and other materials.
- Entered patient demographic information into electronic databases.
- Monitored compliance with applicable laws including HIPAA Privacy Rule regulations.
- Collaborated with other departments on initiatives related to health information management activities.
- Worked with speed, efficiency and accuracy to process documentation and complete projects.
- Utilized copying equipment for medical record duplication, answered phones and filed documents.
- Performed thorough reviews of patient information to enhance the accuracy and completeness of medical records.
- Evaluated medical documents and digital information involved in location, retrieval, and transmission of information between and offices.
- Maintained positive working relationship with fellow staff and management.
- Pulled patient records and transferred information to appropriate parties.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Handled incoming calls and directed callers to appropriate department or employee.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Set up patient charts and documented information in various company software.
- Purged inactive files and destroyed obsolete files following procedures.
- Improved daily office processes to enhance efficiency and support achievement of long-term organizational goals.
Service Specialist
Pinecrest Support and Services-State of LA
Pineville, Louisiana
09.2018 - 09.2022
- Promptly document all major/minor injuries that occur to individuals under our care.
- Document any of the individuals’ behavioral changes that occur and forward said information to the appropriate health care professional.
- Aid in the overall cleanliness of the facility and maintain a good level of neatness.
- When needed, provide emotional support on a peer-to-peer level.
- Redirect any challenging behaviors from the individuals in our care to avoid conflict/confrontation between them.
- Coordinated daily activities for residents in a supportive living environment.
- Assisted residents with personal care and daily living tasks.
- Facilitated communication between residents, families, and healthcare providers.
- Implemented individualized service plans tailored to resident needs.
- Trained new staff on best practices in resident care and safety procedures.
- Monitored resident wellbeing and reported changes to appropriate professionals.
- Organized recreational activities to enhance social engagement among residents.
- Maintained accurate documentation of resident interactions and services provided.
- Conferred with parents to inform on type of daily activities, successes, strengths observed, and potential obstacles to healthy development.
- Ensured compliance with all applicable local, state, and federal laws relating to residential services provision.
- Provided crisis intervention when needed to help de-escalate situations.
- Maintained accurate records regarding client progress, incidents, and any changes in condition or behavior.
- Developed positive relationships with clients by providing emotional support, guidance, and advocacy.
- Collaborated with other professionals to ensure best practices were being implemented in the delivery of services.
- Assisted in the development of individual service plans, focusing on goals and objectives related to independent living skills.
- Responded promptly to emergency situations involving clients or staff members.
- Engaged in meaningful leisure activities with clients that encouraged self-expression.
- Adhered to agency policies and procedures while providing quality care services.
- Provided support to individuals with disabilities in their homes, including assistance with activities of daily living.
- Facilitated weekly recreational activities that promoted socialization among clients.
- Created an environment that was safe and supportive of the rights of each individual served.
- Conducted assessments of client's needs and developed strategies to meet those needs.
- Encouraged independence by helping individuals develop appropriate life skills.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Collaborated with social workers to support patients.
- Prepared patients for self-management and decision-making responsibilities.
Shoe Salesman
Dillard’s
Alexandria, Louisiana
03.2018 - 09.2018
- Assisted customers in selecting appropriate shoe sizes and styles.
- Maintained organized displays and ensured products were well-stocked.
- Processed transactions accurately using point-of-sale systems.
- Provided product knowledge to enhance customer shopping experience.
- Collaborated with team members to achieve store goals and objectives.
- Handled customer inquiries and resolved issues promptly and professionally.
- Conducted inventory checks to identify restocking needs regularly.
- Trained new associates on sales techniques and store policies.
- Maintained shoe department by organizing shoes by size, color and style.
- Stocked shelves with new arrivals; arranged shoes according to size, style, brand.
- Ensured that all merchandise was accurately priced and tagged with labels.
- Greeted customers in a friendly and professional manner.
- Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
- Placed special orders or called other stores to find desired items for customers.
- Seated customer to measure feet and properly fit with correct size shoes.
- Answered phone calls promptly and professionally while providing accurate information about store products and services.
- Performed daily opening and closing procedures including setting up registers, counting money in drawers.
Sales Representative
AT&T
Alexandria, Louisiana
12.2016 - 05.2017
- Engaged customers to identify needs and provide tailored solutions.
- Demonstrated product features and benefits to enhance customer understanding.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Maintained knowledge of current promotions and service offerings for informed selling.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Resolved customer inquiries and concerns promptly to maintain positive relationships.
- Developed key customer relationships to increase sales.
- Provided technical support for customers using the company's products or services.
- Reviewed monthly performance against targets set by management team.
- Researched competitors' products, prices, and sales techniques.
- Identified opportunities for cross-selling additional products and services.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
Hotel Representative
Paragon Casino Resort
Marksville, Louisiana
04.2016 - 01.2017
- Aided customers in the creation of their hotel accommodations.
- Modified pre-existing accommodations, whenever needed, to best fit customers’ needs.
- Quickly and efficiently transferred all calls to whatever department/service was most appropriate.
Customer Service Representative
DIRECTV/AT&T
01.2014 - 01.2016
- Managed and resolved a variety of different customer complaints, ranging far across the spectrum of our provided service and of any difficulty.
- Helped to retain customers, upsell their existing products and services, and enhance their overall customer experience.
- Updated existing customer information, processed orders, forms, and applications.
- Routed calls to the appropriate resource efficiently.
- Documented all call information according to the company’s standard operating procedures.
Customer Service Representative
West Corporation – American Express
01.2013 - 01.2014
- Tended to the needs of clients whenever they phoned in and aided them with sensational customer service.
- Researched, learned and applied all required information using any and all available resources.
- Managed and resolved a variety of different customer complaints, ranging far across the spectrum of our provided service and of any difficulty.
- Provided customers with the correct and most up-to-date product and service information.
- Entered new customer information into the company’s robust system.
- Identify and escalate priority issues route calls to appropriate resource follow up customer calls where necessary
Education
High School Diploma -
Bob Jones High School
Madison, AL05-2010
Bachelor of Business And Administration - Concentration in Human Resources
Louisiana State University -Shreveport
Shreveport, LA07-2026
Skills
- Health information management
- Customer service
- Data entry
- Compliance regulation
- Team collaboration
- Records management
Timeline
Health Information Coordinator III
Central Louisiana State Hospital-State of LA
09.2022 - Current
Service Specialist
Pinecrest Support and Services-State of LA
09.2018 - 09.2022
Shoe Salesman
Dillard’s
03.2018 - 09.2018
Sales Representative
AT&T
12.2016 - 05.2017
Hotel Representative
Paragon Casino Resort
04.2016 - 01.2017
Customer Service Representative
DIRECTV/AT&T
01.2014 - 01.2016
Customer Service Representative
West Corporation – American Express
01.2013 - 01.2014
High School Diploma -
Bob Jones High School
Bachelor of Business And Administration - Concentration in Human Resources
Louisiana State University -Shreveport