Taylor Metcalf
Cape Coral,FL
Summary
Dynamic professional with a strong work ethic and customer service expertise, previously at Curaleaf. Proven track record in enhancing customer satisfaction through product knowledge and personalized recommendations. Skilled in cash handling and staff training, fostering a collaborative environment that drives sales growth and builds lasting customer loyalty.
Overview
11
11
years of professional experience
Work History
Lead Budtender
Curaleaf
Fort Myers, FL
07.2022 - Current
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
- Collaborated with team members to develop new product displays and promotional strategies, driving sales growth.
- Conducted regular audits of product quality and storage conditions, ensuring compliance with regulatory standards.
- Contributed to the development of standard operating procedures and best practices, ensuring a consistent, high-quality experience for all customers.
- Resolved customer complaints professionally and efficiently, preserving brand reputation and customer loyalty.
- Implemented efficient cash handling procedures, maintaining accurate financial records and minimizing discrepancies.
- Trained new budtenders on company policies, products, and sales techniques, fostering a culture of continuous improvement.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Checked guests' photo identification for validity and age requirements.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Budtender
Trulieve
North Fort Myers, FL
05.2019 - 05.2021
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
Bartender
Three Fisherman
Fort Myers, FL
01.2017 - 07.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Manager
Mulligans Bar & Grill
Fort Lauderdale, FL
01.2014 - 07.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
N/a - Business Administration And Management
Bergen Community College
Paramus, NJDiploma - All
Lyndhurst High School
Lyndhurst, NJ06.2010
Skills
- Strong work ethic
- Customer service expertise
- Staff training and development
- POS system operation
- Cash handling experience
- Maintaining confidentiality
- Discussing cannabis
- Customer education
- Key holder
- Teamwork and collaboration
- Friendly and helpful
- Honest and dependable
- Problem-solving
- Reliable and responsible
- Customer assistance
- Strong communication and interpersonal skills
Timeline
Lead Budtender
Curaleaf
07.2022 - Current
Budtender
Trulieve
05.2019 - 05.2021
Bartender
Three Fisherman
01.2017 - 07.2019
Manager
Mulligans Bar & Grill
01.2014 - 07.2017
N/a - Business Administration And Management
Bergen Community College
Diploma - All
Lyndhurst High School