Stephanie Loera
Los Angeles,CA
Summary
Proven leader in the cannabis industry, excelling in sales proficiency and customer relations, significantly enhancing customer satisfaction at Bloom. Expert in packaging products and managing high-volume cash transactions. Negotiated favorable terms with vendors, boosting inventory efficiency. Trained teams, fostering a culture of continuous improvement and strong work ethic, driving sales and loyalty.
Overview
5
5
years of professional experience
Work History
Lead Budtender
Bloom
Beverly Hills, CA
02.2021 - 01.2023
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Cannabis Production
West Coast Cure
Long Beach, CA
07.2020 - 10.2022
- Assisted with inventory management, ensuring accurate stock levels and timely restocking of high-demand items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Weighed, prepared and packaged different types of products.
- Managed high volume of cash
- Packaged regulated products in appropriate exit containers.
Lead Budtender
TRG
Los Angeles, CA
01.2018 - 12.2020
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Developed strong relationships with vendors, negotiating favorable terms for purchasing bulk inventory items.
- Provided support to the store manager in administrative tasks such as scheduling staff shifts or processing payroll information.
- Increased daily sales through upselling techniques and effective communication of product benefits.
- Trained new budtenders on company policies, products, and sales techniques, fostering a culture of continuous improvement.
- Restocked supplies and arranged displays.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Weighed, prepared and packaged different types of products.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
Education
YOUTH Build
Los Angeles, CA06.2011
Skills
- Sales proficiency
- Packaging products
- Counting money
- Rolling joints
- Strong Communication and Interpersonal Skills
- Strong Work Ethic
Timeline
Lead Budtender
Bloom
02.2021 - 01.2023
Cannabis Production
West Coast Cure
07.2020 - 10.2022
Lead Budtender
TRG
01.2018 - 12.2020
YOUTH Build