Taylor Mills
Wingo,KY
Summary
Dynamic professional with a proven track record at Spark, excelling in client relationship building and customer retention strategies. Adept at cross-functional coordination and workload management, I effectively enhanced operational efficiency while delivering exceptional service. Skilled in bookkeeping and safety compliance, I consistently achieved high customer satisfaction through innovative solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Independent Contractor
Spark
11.2023 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Owner
Stain and Stencils
01.2020 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
Medical Coder
Innovative Eye Surgery Center
07.2022 - 07.2023
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Verified signatures and checked medical charts for accuracy and completion.
- Followed exact procedures for handling transfers and other releases of medical records.
Medical Receptionist
Innovative Eye Surgery Center
07.2022 - 07.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
Bartender
Graces County Country Club
02.2022 - 07.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
Instructor
Board and Brush
09.2019 - 02.2020
- Evaluated and revised lesson plans and course content to achieve customer-centered learning.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Cut boards for classes.
- Cut designs with Large vinyl machine and peeled designs before classes began.
- Filled Paint, sandpaper, paint brushes, and all other items we needed for class.
- Cleaned up after classes and stocked any items in back needing stocked.
Bartender
Night Moves
05.2017 - 06.2019
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Bootleg Lounge
08.2013 - 06.2016
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bar Manager
Embers
06.2013 - 01.2014
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Closed out cash register and prepared cashier report at close of business.
Housekeeper
Hampton Inn and Suites
10.2012 - 03.2013
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Handled requests for extra linens, toiletries and other supplies.
Education
Associate of Applied Science - Medical Billing And Coding
West Kentucky Community And Technical College
Paducah, KY05-2016
Skills
- Cross-functional coordination
- Client relationship building
- Customer retention strategies
- Records coordination
- Safety compliance
- Schedule management
- Scheduling
- Error correction
- Workload management
- Bookkeeping
- Relationship building
- Mail handling
- Customer service
Accomplishments
- Achieved Excellent Customer Service by completing deliveries with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Improved team productivity with morale-boosting incentives.
- Recognized by management for going above and beyond that resulted in a job promotion and raise.
- Planned and coordinated weddings, college parties and other high attendance projects.
Certification
- Medical Office Management Certificate (2016)
- Medical Billing and Coding Certificate (2016)
- Medicare Insurance Certificate (2016)
- Records and filing Certificate (2016)
- Receptionist Certificate (2016)
- ABC license (2012-2023)
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Independent Contractor
Spark
11.2023 - Current
Medical Coder
Innovative Eye Surgery Center
07.2022 - 07.2023
Medical Receptionist
Innovative Eye Surgery Center
07.2022 - 07.2023
Bartender
Graces County Country Club
02.2022 - 07.2022
Owner
Stain and Stencils
01.2020 - Current
Instructor
Board and Brush
09.2019 - 02.2020
Bartender
Night Moves
05.2017 - 06.2019
Bartender
Bootleg Lounge
08.2013 - 06.2016
Bar Manager
Embers
06.2013 - 01.2014
Housekeeper
Hampton Inn and Suites
10.2012 - 03.2013
Associate of Applied Science - Medical Billing And Coding
West Kentucky Community And Technical College
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