Taylor Mockabee
Dayton,OH
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
8
8
years of professional experience
Work History
Cosumer Banker II
First Financial Bank
06.2024 - Current
- Performed quarterly drawer audits as well as other audit related tasks.
- Investigated client inquiries and resolved discrepancies in helpful and timely manner.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Providing knowledgeable assistance to clients experiencing fraud, keeping them calm while doing all I can to retrieve the funds.
Consumer Banker I
First Financial Bank
07.2022 - 06.2024
- Assisted clients with daily transactions.
- Developed and maintained strong client relationships, providing exceptional service and advice.
- Opened, closed, and updated accounts for new and existing clients.
- Educated clients on features and benefits of banking products and services.
- Ordered, received, and shipped out currency while maintaining the vault balance.
- Uncovered opportunities by having in-depth client conversations.
Assistant Manager
Discount Fashion Warehouse
12.2020 - 07.2022
- Delegated daily tasks to team members to optimize group productivity.
- Organized schedules, workflows, and shift coverage to meet expected business demands.
- Secure revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Responded to customer concerns, working to significantly raise customer satisfaction ratings.
Sales Associate
Discount Fashion Warehouse
03.2019 - 12.2020
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales processing tasks to meet daily sales goals.
- Recommended products to clients based off of their needs.
Team Lead
City Barbecue
09.2016 - 03.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Demonstrated knowledge of menu items and corresponding ingredients.
Education
Bachelor of Science - Marketing
Wright State University
Dayton, OH04-2022
Skills
- Money auditing
- Developing customer relationships
- Promoting products
- Assessing fraud potential
- Complaint resolution
- Follow-up skills
Timeline
Cosumer Banker II
First Financial Bank
06.2024 - Current
Consumer Banker I
First Financial Bank
07.2022 - 06.2024
Assistant Manager
Discount Fashion Warehouse
12.2020 - 07.2022
Sales Associate
Discount Fashion Warehouse
03.2019 - 12.2020
Team Lead
City Barbecue
09.2016 - 03.2019
Bachelor of Science - Marketing
Wright State University
Similar Profiles
GEORGE GUTIERREZGEORGE GUTIERREZ
In House Mortgage Processor at First Financial BankIn House Mortgage Processor at First Financial Bank
Rory WiseRory Wise
Special Assets Commercial Underwriter II at First Financial BankSpecial Assets Commercial Underwriter II at First Financial Bank
LaTanya ChismLaTanya Chism
Financial Center Manager II at First Financial BankFinancial Center Manager II at First Financial Bank
Amanda CarlsonAmanda Carlson
Financial Center Manager at First Financial BankFinancial Center Manager at First Financial Bank
Aniruth GadeAniruth Gade
Project Manager at Infosys LimitedProject Manager at Infosys Limited