Hi, I’m
Taylor Muller
Waskom
Summary
Experienced with veterinary office procedures and client care. Utilizes excellent communication and organizational skills to facilitate smooth operations. Knowledge of medical terminology and record-keeping ensures accurate and efficient practice management.
Overview
5
years of professional experience
Work History
Tiller Vet Clinic
Veterinary Receptionist
08.2024 - Current
Job overview
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
East Texas Professional Credit Union
Bank Teller
09.2023 - 08.2024
Job overview
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Animal Protection League
Surgery Technician
10.2022 - 09.2023
Job overview
- Reduced risk of infection for patients through diligent sterilization and organization of surgical instruments before, during, and after surgeries.
- Improved patient care by meticulously preparing surgical equipment and maintaining a sterile environment in the operating room.
- Demonstrated adaptability by seamlessly transitioning between diverse surgical specialties to meet fluctuating staffing needs.
Walmart
Pharmacy Technician
04.2021 - 10.2022
Job overview
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Marshall Animal Hospital
Veterinary Receptionist
03.2020 - 04.2021
Job overview
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
Education
Waskom High SchoolWaskom, TX
High School Diploma
05-2019
Skills
- Teamwork and collaboration
- Telephone etiquette
- Medical recordkeeping
- Prioritization
- Payment processing
- Proficient in [software]
Timeline
Veterinary Receptionist
Tiller Vet Clinic
08.2024 - Current
Bank Teller
East Texas Professional Credit Union
09.2023 - 08.2024
Surgery Technician
Animal Protection League
10.2022 - 09.2023
Pharmacy Technician
Walmart
04.2021 - 10.2022
Veterinary Receptionist
Marshall Animal Hospital
03.2020 - 04.2021
Waskom High School
High School Diploma
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