TAYLOR NALLS

• Serve as a trusted HR resource supporting over 550 associates and 40+ salaried leaders across a 24/7 operation with multiple shifts and seasonal staffing ramps.
• Successfully led the PXT team as acting Point of Contact during Sr. HRBP absence, managing operational responsibilities, supporting strategic initiatives, and developing intern talent.
• Serve as primary PXT point of contact on night shift operations, advising leadership on high-judgment associate situations, Adapt feedback, policy interpretation, and escalation management.
• Train and develop L3 Associate Partners through coaching, SOP development, policy guidance, and operational support.
• Lead HR investigations and support sensitive employee relations matters while maintaining confidentiality and adherence to Amazon standards.
• Partner directly with Loss Prevention and Safety teams on Workplace Violence Prevention situations and other high-risk employee concerns.
• Reduced HR-managed escalations by 25% by facilitating manager de-escalation training and strengthening leadership confidence in conflict resolution.
• Improved employee morale and retention by 25% through engagement initiatives, associate events, and strategic communication planning.
• Developed comprehensive response protocols and retention conversation scripts that were later shared regionally following presentation at Regional PXT Team Meeting.
• Partnered with Senior Leadership to create an Adapt Feedback Tracker that improved accountability and performance feedback completion rates.
• Led cross-functional implementations of MyHR Kiosks and MAVIS TVs in partnership with IT to enhance associate communication and self-service support.
• Drive data-informed decision making through attendance reporting, attrition analysis, labor plan compliance monitoring, and operational metrics reporting.
• Contributed to MGE1 achieving a Top 3 ranking out of 48 sites for Q3 TSSL+ MyHR utilization.
• Execute multiple site-wide HR initiatives with 98% execution accuracy and zero missed deadlines across 25+ projects and engagement events.
• Maintain strong associate satisfaction metrics through proactive support, resource education, and customer-focused HR service.

Key Achievements:

• Q1 & Q3 HMD positive ratings: 100%
• 79.4% of cases closed in under one hour
• 93.7% single-owner case resolution rate
• 30% reduction in documentation time through process improvements
• 40% decrease in communication errors through standardized communication tools
• Multiple POC ownerships including Career Choice, Rewards & Recognition, TAA, ER Budget, and Whistle Stop

• Partnered with operations to ensure procedures and protocols through effective training strategies.
• Attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
• Enhanced employee relations by developing motivational and engagement programs.
• Successfully onboarded over 25,000 new hires into the facility, elevating performance levels and minimizing compliance issues through effective training.
• Developed new training materials for ambassadors and trainers to provide quality and uniform training to all new hires and cross-trained Associates.
• Implemented the use of ambassador training folders for all ambassadors to keep them organized with training materials needed for their specific paths, enabling ambassadors to begin training up to ten minutes faster than before.
• Aided in the development of over 40 ambassadors through the Resume and Interview Skills classes, resulting in at least seven promotions to leadership positions.
• Coached over 100 associates for quality and productivity improvements to help lower product and monetary loss.
• Implemented several changes to the area organization. This included creating a new Training Planning Board, Pack Station Labels Binder, Pocket Translator & GoPro sign-out sheet, and organizing inbound and outbound dock process map visuals (PMV’s).
• Streamlined the Stow Sequence for new hires and provided comprehensive training for Associates using a step-by-step Scanner Usage Guide. This included various scenarios for dropping cages to reduce errors, resulting in over 25% fewer quality errors.
• Developed training materials for Day 1 and Day 2 for the Pack/Pick departments. These materials outline all necessary training lessons, which are presented in a classroom setting rather than one-on-one at the workstations, allowing the ambassadors to spend more time coaching and observing each trainee for better quality and productivity.

• Handled the final stage of the outbound process, loading, sorting, and scanning packages onto trailers to meet strict delivery deadlines. Daily tasks involved scanning items, building pallets, operating pallet jacks, and fluid-loading trucks to maximize trailer volume.

• Received inventory, scanned items, and placed them into designated, high-density storage locations (pods) within a fulfillment center to ensure inventory accuracy. Used handheld technology to track products and adhere to strict safety and quality standards.