Taylor Nicholson
Springfield,MO
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Debt Collector
Expedia Group
Springfield, Missouri
2022.09 - 2023.12
- Advised customers on methods of avoiding future delinquencies through budgeting techniques.
- Conducted skip tracing to locate debtors who had changed address or employment status without notifying creditors.
- Maintained detailed records of all collection activity in accordance with company policies and procedures.
- Attended meetings with internal staff members to discuss best practices for collections processes.
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
- Reconciled discrepancies between customers' accounts and statements of account.
- Explained the consequences of non-payment in a professional manner.
- Developed strategies to collect on past due accounts while maintaining customer relationships.
Appointment Setter
Capital Vacations
Springfield, MO
2022.04 - 2022.08
- Answered customer inquiries regarding appointment setting procedures.
- Ensured that all customer data is kept confidential at all times.
- Utilized existing software applications to manage schedules, track progress, and maintain records of client interactions.
- Resolved customer complaints promptly and efficiently.
- Performed other duties assigned by management team members.
- Scheduled appointments for customers based on their availability.
- Provided detailed information about products and services to clients.
B2B Sales Representative
Zbuyer
Springfield, Missouri
2021.09 - 2022.02
- Prepared sales presentations, proposals, contracts and other documents for customers.
- Assisted in developing annual sales plans that included goals, objectives and strategies for achieving success.
- Negotiated contracts with clients to ensure maximum profitability.
- Delivered product demonstrations and presentations to prospective customers.
- Maintained accurate records of all sales leads, opportunities and client interactions in CRM system.
- Negotiated contracts, pricing and payment terms with customers.
- Participated in weekly team meetings with managers to review progress on goals and discuss challenges faced during the week.
Automotive Sales Associate
Regal Car Sales and Credit
Springfield, MO
2011.08 - 2021.08
- Developed relationships with customers to promote repeat business opportunities.
- Inspected vehicles for damages prior to customer delivery.
- Arranged test drives for interested clients.
- Maintained inventory records of vehicles in stock, sold units and special orders received.
- Organized dealership showroom displays according to manufacturer guidelines.
- Collaborated with finance department staff to secure approval for customer loan applications.
- Adhered to company policies regarding pricing, discounting, trade-ins and financing options.
- Prepared paperwork related to the sale including invoices, contracts, warranties and other documents as required by state law.
- Resolved customer complaints regarding sales transactions and services rendered.
- Coordinated with vendors for parts ordering, repairs or maintenance services needed by customers.
- Participated in promotional activities such as car shows or auto expositions.
- Entered customer data into computer system for record keeping purposes.
- Assisted customers in selecting appropriate vehicles based on their needs and preferences.
- Responded to inquiries from potential customers via email and telephone.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Educated customers about sales processes, warranty requirements and service standards.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Organized store by returning merchandise to proper areas and restocked displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Ticketed, arranged and displayed merchandise to promote sales.
Telemarketer
IRBM
Nixa, Missouri
2010.06 - 2011.06
- Consistently met daily, weekly, monthly call quotas set forth by management team.
- Followed up with existing customers regarding additional products or services that may be of interest.
- Managed time effectively by scheduling daily call times based on peak hours or other factors.
Fast Food Cashier
Steak N Shake
Springfield, MO
2008.11 - 2011.06
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Inspected orders to make sure they were accurate before handing them to customers.
- Handled customer complaints in a professional manner while following company policies and procedures.
- Processed payments, gave change and issued receipts for orders.
Education
High School Diploma -
Christian Schools of Springfield
Springfield, Missouri 2010-05
Skills
- Goal-oriented mindset
- Customer research
- Complex Problem-solving
- Patience and persistence
- Call center experience
- Customer engagement
- Customer service
- Contract preparation
- Exceeds sales goals
- Calm demeanor
- Friendly and outgoing
Timeline
Debt Collector
Expedia Group
2022.09 - 2023.12
Appointment Setter
Capital Vacations
2022.04 - 2022.08
B2B Sales Representative
Zbuyer
2021.09 - 2022.02
Automotive Sales Associate
Regal Car Sales and Credit
2011.08 - 2021.08
Telemarketer
IRBM
2010.06 - 2011.06
Fast Food Cashier
Steak N Shake
2008.11 - 2011.06
High School Diploma -
Christian Schools of Springfield