Taylor Oaldon
Greenwood,IN
Summary
Dynamic shift supervisor with expertise in customer service and employee training. Committed to enhancing customer experiences and fostering team collaboration.
Overview
12
12
years of professional experience
2026
2026
years of post-secondary education
Work History
Shift Supervisor
Starbucks
Greenwood, IN
2023.11 - Current
- Trained new baristas on beverage preparation and customer interaction protocols.
- Ensure all five key points are being used
- In the moment coaching our baristas to deliver the best customer experience
- Creating genuine connections with our customer base
- Maintain a positive environment even during peak hours
Assistant Store Manager
Wendys
Greenwood, IN
2023.10 - Current
- Trained new employees on company policies and customer service standards.
- Resolved customer complaints to enhance overall satisfaction and experience.
- Creating a schedule that meets both our business needs and labor goal
- Training new managers to become successful at their own location
- Ensure food safety is being followed at all times
Shift Manager
McDonald's
Greenwood, IN
2014.01 - 2019.08
- Gained the skills of operating a restaurant
- Ensure all cash procedures being followed throughout the work day
- Caoched new team members on how to follow standards and effienctly serve the customer base
Education
General Education
Indianapolis, INSkills
- Customer service
- Employee training
- Operational management
- Conflict resolution
- Coaching
- Team building
- Determined
- Customer-oriented
- Continuous improvement
- Strategic planning
Timeline
Shift Supervisor
Starbucks
2023.11 - Current
Assistant Store Manager
Wendys
2023.10 - Current
Shift Manager
McDonald's
2014.01 - 2019.08
General Education