Taylor O’Brien
West Milton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Individual with experience with computer softwares and answering phone calls.
Overview
9
9
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
10.2017 - Current
- Oversees employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Responsible for the cash register, returns and refunds.
- Maintained spreadsheets of data across multiple systems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
Customer Service Representative
Circle K
04.2016 - 10.2017
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
- Delivered exemplary customer service and warmly greeted guests.
- Finalized sales and collected payments by totaling order and accepting tender from customer.
Customer Service Representative
Speedway LLC
11.2015 - 03.2016
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Delivered exemplary customer service and warmly greeted guests.
Education
Troy High School
Troy, OH05.2016
Skills
- Verbal and Written Communication
- Interactive Communication Skills
- Stock Management
- Staff Supervision
- Time management
- Directing Team Members
- Customer Engagement
- Customer Service
Contact
West Milton , OHIO 45383
Education
Troy, OH,Tempe, AZ
Timeline
Department Supervisor
Lowes Home Improvment
10.2017 - Current
Customer Service Representative
Circle K
04.2016 - 10.2017
Customer Service Representative
Speedway LLC
11.2015 - 03.2016
Troy High School
Similar Profiles
Leonard McIverLeonard McIver
Customer Experience Professional at Lowes Home ImprovmentCustomer Experience Professional at Lowes Home Improvment
Daniel GarzaDaniel Garza
Sales Associate at Lowes Home ImprovmentSales Associate at Lowes Home Improvment
Gregory GehlGregory Gehl
In Home Consultant at Lowes Home ImprovmentIn Home Consultant at Lowes Home Improvment
Jordan GomezJordan Gomez
Lowe's Associate at Lowes Home ImprovmentLowe's Associate at Lowes Home Improvment
Stephen Drake, Jr.Stephen Drake, Jr.
Farm Market Worker at Brentlinger Farm MarketFarm Market Worker at Brentlinger Farm Market