Taylor Oglesby
Frisco,TX
Summary
Detail-oriented professional with strong multitasking abilities, dedicated to enhancing customer satisfaction through reliable communication and organizational proficiency.
Professional with strong background in dispatching and logistics. Skilled in coordinating operations, ensuring timely responses, and maintaining clear communication channels. Focused on team collaboration and adaptable to changing demands. Reliable, organized, and adept at problem-solving under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tow Truck Dispatcher
Graham's Wrecker Service
Carrollton, TX
07.2024 - Current
- Coordinated dispatch of tow trucks to ensure timely response for emergency calls.
- Managed communication between drivers and customers to provide real-time updates on service status.
- Utilized GPS tracking systems to optimize route efficiency for tow truck operations.
- Documented and maintained accurate records of dispatched services and client interactions.
- Resolved customer inquiries and complaints promptly, ensuring high levels of satisfaction with services provided.
- Maintained open lines of communication with drivers throughout their shifts, offering assistance as needed.
- Enhanced customer satisfaction by maintaining clear and accurate communication with drivers and clients.
- Developed strong working relationships, fostering collaboration between drivers, management, and other departments.
Shift Supervisor
Uptown Cheapskate
Frisco, TX
03.2023 - 07.2024
- Supervised daily operations, ensuring optimal workflow and team productivity.
- Trained and mentored new employees on company policies and procedures.
- Managed inventory levels, conducting regular stock assessments to maintain accuracy.
- Implemented strategies to enhance customer service experience and satisfaction.
- Resolved customer inquiries and issues promptly, maintaining high service standards.
- Analyzed sales trends to inform merchandising decisions and improve store performance.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Emergency Dispatcher
City of San Angelo
San Angelo, TX
06.2020 - 12.2022
- Coordinated emergency response efforts for law enforcement, fire department, and medical services.
- Monitored multiple radio frequencies to ensure timely and accurate communication during emergencies.
- Implemented improved dispatch protocols to enhance response times and operational efficiency.
- Trained new dispatch staff on emergency procedures and use of communication systems.
- Managed high-stress situations while maintaining calm communication with callers in crisis.
- Collaborated with local agencies to streamline inter-departmental communications during emergencies.
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
Education
Irion County High School
Mertzon, TX05-2018
Skills
- Strong multitasking
- Quick learner
- Dispatch software
- Team player attitude
- Reliability and punctuality
- Organizational proficiency
- Customer Service-oriented
- Professionalism and courtesy
- Detail-oriented approach
Certification
-TDLR Licensed as a Vehicle Storage Facility Employee.
-Experience with TCIC/NCIC, T-Cole, and Different GPS systems/programs.
Languages
Spanish
Limited Working
Interests
- Sustainable Tech Innovations
- Video Game Design
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music
- Fashion
- Enjoy experimenting with different ingredients and flavors in the kitchen
- I like trying new recipes and food trends
Timeline
Tow Truck Dispatcher
Graham's Wrecker Service
07.2024 - Current
Shift Supervisor
Uptown Cheapskate
03.2023 - 07.2024
Emergency Dispatcher
City of San Angelo
06.2020 - 12.2022
Irion County High School