Taylor O'Grady
Eustis,FL
Summary
Reliable and friendly who quickly learns and masters new concepts and skills. I'm passionate about helping customers and creating a satisfying experience. One who is upbeat and flexible with years experience. Driven and results-focused in a fast-paced environment.
Overview
15
15
years of professional experience
Work History
Mixologist
JJ's Lounge & Package
Sorrento, FL
09.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Helped management plan and serve bar menu exceeding customer expectations.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Built relationships with vendors to manage orders and negotiate costs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Administrative Assistant
Peninsula Trucking
Eustis, FL
04.2021 - 08.2023
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Continually maintained and improved company's reputation and positive image in markets served.
- Coordinated with design and media teams to develop high-quality creative assets.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Promotional Brand Ambassador
Charmed Promotions
Nationwide
03.2019 - 08.2022
- Attended networking and creative events to identify new talent and artistic works in local community
- Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date
- Maintained high level of professionalism and calmness with all personnel, even in high-stress situations
- Advertised for upcoming events to promote engagement and involvement
- Worked effectively with fellow team members in fast-paced, dangerous and intense environments
- Completed owner paperwork and obtained all necessary information, including customer information, employee information, scheduled events, and event information.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Collaborated with local field sales to promote brand awareness and sales results.
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Increased sales by effectively communicating product benefits.
- Established and maintained positive relationships with customers.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Developed creative displays and signage to draw customers to products.
- Collaborated with marketing team to create and implement promotional campaigns.
- Maintained knowledge of current promotions and product features.
- Provided exceptional customer service to drive satisfaction.
- Planned future sampling opportunities and special events.
Trainer
Customer Management Systems
Sanford, FL
05.2019 - 11.2019
- Provide phone training to dealership employees across the nation
- Trained courses in Sales, Internet/BDC, Service, Parts and Receptionist departments
- Provide excellent training in incoming calls and outbound calls
- Properly teach how to handle and overcome objections
- Teach appointment setting skills with the use of assumptive language
- Teach customer service skills
- Train in phone etiquette.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Educated clients on proper use of products and systems.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Developed effective training plans based on department needs and objectives.
Photographer/Sales Associate
PictureMe Portrait Studio
09.2009 - 05.2010
- Collaborated with clients to guarantee satisfaction with advertisements
- Explained price and package details to customers
- Provided highly intuitive out-of-the-box thinking to get just the right shot
- Improvised photographic methods and techniques
- Photographed special events, including weddings, parties and school portraits
- Defined image requirements and planned photographic events
- Conducted all photo shoots in a calm and professional demeanor
- Cropped, manipulated and performed color-balance for final images
- Collaborated successfully with a variety of personalities and work styles
- Understood pin arrangements from previous fittings and other professionals to complete changes
- Adjusted patterns to fit client requirements
- Determined styles, size and arrangement of illustrations and graphics
- Generated high quality results in a timely manner
- Met with commission clients to discuss artistic preferences and ideas
- Drove business growth and success through implementing marketing and sales strategies
- Recommended techniques, methods and media best suited to produce desired visual effects
- Addressed client problems in a professional, timely manner
- Performed duties effectively and without supervision.
Education
Associate of Science - Nursing
Southern Technical College Mount Dora
Mount Dora, FLSkills
- Multi-tasker
- Organizational Skills
- Strong Communication Skills
- Team Building
- Microsoft Office
- Excel
- High-Volume Environments
- Cash Handling and Management
- New Hire Training
- Private Events and Catering
- Monitoring Alcohol Consumption
- Safe Serving Knowledge
- Food Preparation and Safety
- Staff Management
- Billing and Payment Processing
- Food Service Management
- Banquet Events
- Safe Food Handling Procedures
Timeline
Administrative Assistant
Peninsula Trucking
04.2021 - 08.2023
Mixologist
JJ's Lounge & Package
09.2020 - Current
Trainer
Customer Management Systems
05.2019 - 11.2019
Promotional Brand Ambassador
Charmed Promotions
03.2019 - 08.2022
Photographer/Sales Associate
PictureMe Portrait Studio
09.2009 - 05.2010
Associate of Science - Nursing
Southern Technical College Mount Dora