Summary
Overview
Work History
Education
Skills
About Me
Timeline
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Taylor Osborne

Kewanee,IL

Summary

Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.

Overview

5
5
years of professional experience

Work History

Walmart Customer Service Associate

Walmart
Kewanee , IL
09.2021 - 06.2024
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Answered phone calls from customers promptly and courteously.
  • Resolved customer inquiries in a timely manner.
  • Performed additional duties as assigned by management team.
  • Kept work area neat, clean, and well-stocked at all times.
  • Responded to customer inquiries via phone, email and chat.
  • Provided information about products and services available to customers.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Manager

Dairy Queen Grill & Chill
Kewanee, IL
09.2019 - 09.2021
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.

Education

High School Diploma -

Kewanee High School
Kewanee, IL
05-2021

Skills

  • Appointment Scheduling
  • Customer Support
  • Inbound and Outbound Calling
  • Point of sale systems
  • MS Office proficiency
  • Team Collaboration
  • Customer Service
  • Negotiation
  • Problem Resolution

About Me

  • I am a 21 year old mom to an almost 8 month old little boy. My bubbly personality and inviting attitude make me a hit with clients/customers. I am exceptionally good with de-escalating situations and quick decision making. Most of my time working has been spent in customer service and working face to face with people. I have been commended for my calm demeanor in times of stress. I am a quick learner.

Timeline

Walmart Customer Service Associate

Walmart
09.2021 - 06.2024

Manager

Dairy Queen Grill & Chill
09.2019 - 09.2021

High School Diploma -

Kewanee High School

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Taylor Osborne