Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Paddleford

Caribou,ME

Summary

I am a young and inquisitive person. I work well as part of a team and ensure I provide ample communication. I have a wonderful customer service voice and phone presence(so I've been told, by customers and bosses), and a genuine determination to succeed at whatever I am doing.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Savilinx
12.2023 - Current
  • Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Contract Supervisor

Savilinx
07.2021 - 09.2023
  • Supervised a team of up to 5 agents.
  • Created, maintained, and presented quarterly presentations to our Client.
  • Created and maintained employee schedules and time off schedules
  • Implemented a helpful feedback document to provide improvement suggestions to our client.
  • Conducted 2nd interviews for hiring new employees.
  • Made sure all policies were being followed by each agent, including myself.

Education

High School Diploma -

Caribou Alternative High School
Caribou, ME
06.2020

Skills

  • Inbound and Outbound Calling
  • Consultative Sales
  • Call Management
  • Paperwork Processing
  • Data Collection
  • Scheduling
  • Information Security
  • Complaint Resolution
  • Data Entry
  • Account Updating
  • Problem-Solving Abilities
  • Building Rapport

Timeline

Customer Service Representative

Savilinx
12.2023 - Current

Contract Supervisor

Savilinx
07.2021 - 09.2023

High School Diploma -

Caribou Alternative High School

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Taylor Paddleford