Taylor Patteson
Chatham,VA
Summary
Professional with a proven record at American National Bank And Trust, in transaction processing and customer service. Excelled in team leadership, enhancing customer satisfaction, and maintaining cash handling accuracy. Demonstrated problem-solving skills and a positive attitude, contributing to significant improvements in operational efficiency and customer relationship management.
Overview
4
4
years of professional experience
Work History
Universal Banker
Atlantic Union Bank
06.2024 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with closing accounts, completing loan applications, processing wire transfers and signing up for new services.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
Lead Teller
American National Bank And Trust
Chatham, VA
01.2022 - Current
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Maintained friendly and professional customer interactions.
Sales Manager
Aaron’s Furniture
Danville Va
02.2021 - 01.2022
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
Chatham High School
Chatham, VASkills
- Positive Attitude
- Customer Service
- Problem-Solving
- Attention to Detail
- Transactions Processing
- Trustworthy and Honest
- Team Collaboration and Leadership
- Relationship Building
- Cash Handling Accuracy
- Honest and Dependable
Timeline
Universal Banker
Atlantic Union Bank
06.2024 - Current
Lead Teller
American National Bank And Trust
01.2022 - Current
Sales Manager
Aaron’s Furniture
02.2021 - 01.2022
Chatham High School