Taylor Payne
Greensboro,NC
Summary
Skilled Pharmacy Technician with background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Harris Teeter Pharmacy
Greensboro, NC
02.2023 - Current
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Managed filing of prescriptions, both electronically and manually.
- Provided education materials about medications to patients upon request.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Restocked shelves with new supplies of medications as needed.
- Received payment from customers and processed credit card transactions when necessary.
Personal Shopper
Harris Teeter
Greensboro, NC
03.2020 - 02.2023
- Stocked shelves with newly received merchandise according to established guidelines.
- Responded promptly to customer inquiries via phone calls or emails.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Updated item descriptions in computer system for accurate tracking of stock levels.
- Collaborated with store management team to ensure appropriate inventory levels were maintained.
- Processed payments for purchased items using cash registers or other payment systems.
- Maintained accurate records of all purchases made by customers.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Assisted teammates with daily tasks during peak periods.
- Completed pickup and shopping orders for customers within local area.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Greeted customers and answered product or service questions.
Customer Service Cashier
Harris Teeter
Corolla, North Carolina
05.2020 - 10.2022
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Complied with all health and safety regulations while performing job duties.
- Balanced cash drawers at the end of each shift.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Verified that all coupons were valid prior to processing them into the system.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Host
Marisol Restaurant
Greensboro
09.2017 - 03.2020
- Checked identification for guests who appeared under age 21.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Managed incoming calls during busy shifts.
- Assisted servers in seating guests by escorting them to their tables.
- Took reservations over phone and in person.
- Balanced cash drawers at the end of each shift.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided customers with accurate wait times and monitored waiting list.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Sandwich Artist
SUBWAY®Restaurants
Greensboro, NC
09.2017 - 03.2020
- Verified that prepared food met quality standards prior to serving it to customers.
- Organized inventory for efficient restocking of products.
- Maintained cleanliness of work area throughout shift.
- Replenished condiments and other supplies at front counter areas.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Monitored temperature of freezers and coolers throughout shift.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Assisted in the training of new staff members on proper sandwich-making techniques.
Education
High School Diploma -
Ragsdale High School
Greensboro, NC06-2017
Some College (No Degree) -
Guilford Technical Community College
Jamestown, NCSkills
- Medication dispensing
- Prescription management
- Regulatory compliance
- Inventory management
- Record keeping
- Cash handling
- Time management
- Effective communication
- Insurance billing
- Customer service
- Payment processing
- Team collaboration
- Problem solving
- Attention to detail
- Call follow-up
Certification
- Certified Pharmacy Technician
References
References available upon request.
Timeline
Pharmacy Technician
Harris Teeter Pharmacy
02.2023 - Current
Customer Service Cashier
Harris Teeter
05.2020 - 10.2022
Personal Shopper
Harris Teeter
03.2020 - 02.2023
Host
Marisol Restaurant
09.2017 - 03.2020
Sandwich Artist
SUBWAY®Restaurants
09.2017 - 03.2020
High School Diploma -
Ragsdale High School
Some College (No Degree) -
Guilford Technical Community College