Taylor Payne
Richmond
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Freedom Debt Relief
2025.06 - Current
- Resolved customer inquiries through effective problem-solving and communication strategies.
- Guided clients in understanding debt relief options, fostering informed decision-making.
- Managed high-volume calls, ensuring timely and accurate responses to client needs.
- Conducted follow-up calls to assess client satisfaction and identify areas for further assistance.
- Implemented feedback mechanisms to gather insights for service enhancement initiatives.
- Developed training materials that improved onboarding efficiency for new staff members.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Identified and resolved discrepancies and errors in customer accounts.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Beauty Team Lead
Kohl’s
2023.12 - Current
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Managed all operations including all store updates. Built new shelving units and displays for new products and new releases.
- Processed any damaged products or callbacks that needed to be removed from sales floor.
- Processed and received all shipments including all inventory. Sorted inventory and administered products along with team members to best practice standards and store needs. Processed all future products waiting upon release.
- Maintained sanitary and hygiene standards for the store and for the best customer experience.
Office Manager
Pool Tex
2021.07 - 2023.10
- Efficiently managed office operations, serving as the primary point of contact for customer correspondence via phone calls, texts, and emails
- Strategically scheduled staff based on company needs, ensuring optimal coverage
- Accurately reconciled and recorded expenditures for subcontractors and monthly bills, processing payroll promptly
- Diligently proofread all correspondence and financial documents, ensuring accuracy and professionalism
- Performed general office duties, such as answering multi-line telephones, and routing calls and messages
Caregiver
2018.10 - 2021.06
- Provided compassionate care and support to patient, maintaining a calm and comforting environment
- Implemented a detailed schedule including medication management, to ensure patients' health and well-being
- Followed all regulatory sanitation protocols to ensure a safe environment
Education
Associate of Science -
Jacksonville College
Jacksonville, TX2017-01
Skills
- Quick Books
- Data Entry
- Communication
- Microsoft Office
- Multitasking
- Scheduling
- Complaint Resolution
- Operations Budgeting
- Payroll
- Client Relationship Management
- WPM 80
- Office Supply Management
- Analytical
- Detail Oriented
- Adaptability
- Customer service
- Active listening
- Call center operations
- Call management
Timeline
Customer Service Representative
Freedom Debt Relief
2025.06 - Current
Beauty Team Lead
Kohl’s
2023.12 - Current
Office Manager
Pool Tex
2021.07 - 2023.10
Caregiver
2018.10 - 2021.06
Associate of Science -
Jacksonville College
Personal Information
Title: Customer Service Representative