Taylor Perry
Johnson City,TN
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Taylor has been working in customer service for 10 years now.
Overview
2
2
years of professional experience
Work History
Host
Label Restaurant
Johnson City, TN
12.2023 - Current
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Served as point-of-contact for resolving guest complaints or special requests.
- Performed light administrative duties such as filing documents and taking messages.
- Checked identification for guests who appeared under age 21.
- Inspected dining areas for any damages or defects.
Server
Holy Taco North
Johnson City, TN
03.2023 - Current
- Excellent customer service
- Communication Skills
- Team Work/Team Building
- Product Knowledge
- POS Operation
- Greeted guests and provided menus.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Server
Kick Back Jacks
Johnson City, TN
01.2022 - 10.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
High School Diploma -
Oak Ridge High School
Oak Ridge, TN05-2018
Some College (No Degree) - Media And Communications And Digital Marketing
East Tennessee State University
Johnson City, TNSkills
- Detail Oriented
- Event Planning Assistance
- Takeout order processing
- Strong interpersonal skills
- Professional Appearance
- POS Software
- Front of House Organization
- Event Planning
- Menu knowledge
- Customer Service
- Guest Relations
- Team Collaboration
- Telephone reception
- Server Support
Timeline
Host
Label Restaurant
12.2023 - Current
Server
Holy Taco North
03.2023 - Current
Server
Kick Back Jacks
01.2022 - 10.2023
High School Diploma -
Oak Ridge High School
Some College (No Degree) - Media And Communications And Digital Marketing
East Tennessee State University