Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Taylor Peterson

Summary

Service-oriented Customer Support Representative with 2+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Overview

1
1
year of professional experience

Work History

Sales Associate

Aerie By American Eagle
03.2022 - 11.2022
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Cashier

7-eleven
05.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

Corner Canyon High School
Draper, UT
05.2023

Bachelor of Science - Digital Cinema Production

Utah Valley University
Orem, UT
04.2027

Skills

  • Training and Development
  • Corporate Bill Payment
  • Organizational Skills
  • Receiving Feedback
  • Time Management
  • Attention to Detail
  • Positive Attitude
  • Fast Learner
  • Problem Solver
  • Resolve Technical Problems
  • Proficient with Technology

Languages

American Sign Language
Limited Working

Timeline

Cashier

7-eleven
05.2023 - Current

Sales Associate

Aerie By American Eagle
03.2022 - 11.2022

High School Diploma -

Corner Canyon High School

Bachelor of Science - Digital Cinema Production

Utah Valley University

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Taylor Peterson