Taylor Piper
Summary
Motivated Customer Service Professional with strong background in customer interactions and service solutions. Delivered exceptional support and conflict resolution through effective communication and problem-solving skills, ensuring high levels of customer satisfaction and loyalty. Collaborated effectively within teams and adapted to changing needs, consistently achieving results through efficient and empathetic service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CSR Information
CEFCU
- Answered inbound calls, chats, and emails to facilitate customer service.
- Escalated customer concerns, issues to supervisors for immediate rectification.
- Assisted members with any issue they may have resuming their accounts.
Patient Access Associate
OSF Saint Francis Medical Center
09.2024 - Current
- CHECK IN PATIENTS FOR PROCEDURE, LABS, XRAY, EKG
- VERIFY OR ADD INSURANCE
- ASSIST WITH PHONE CALLS AND GIVING DIRECTIONS
- GO ON PATIENT FLOORS FOR WORKQUE
- TRAIN NEW MISSION PARTNERS WHEN NEEDED
Patient Experience Concierge
OSF Saint Francis Medical Center
02.2023 - 09.2024
- Explain rules and regulations when visitors go up to a certain floor.
- Communicated with maintenance team on damages to repair.
- Attended to customers needing assistance with wayfinding throughout the hospital.
- Make badges to assist secured access to the secured unit floors.
- Assisted visitors with any questions or concerns they may have.
Subway
11.2019 - 02.2023
- Making sandwiches
- Count cash drawer nightly and morning
- Stock and cut vegetables.
Clothing Sales Associate
Bergner’s
10.2016 - 02.2017
- Recovered clothing items from dressing rooms, helped refer credit cards.
- Processed sales transactions by using POS system. Answered store and merchandise questions.
- Greeted customers.
- Took phone calls as needed.
Education
Diploma -
Midland High School
Varna, ILDiploma - Medical Office Technician
Midstate College
Peoria, ILCertificate - CERTIFIED MEDICAL ASSISTANT
MEDCERTS
08-2025
Skills
- Good Work Ethic
- Knowledgeable on Microsoft
- Customer Service Skills
- Time management skills
- Active Listening
- Organizational Skills
- Flexible Schedule
- Reliable
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Payment processing
- Call center operations
- Microsoft outlook
- Scheduling
- Call management
- Appointment scheduling
- Team development
- Sales expertise
Certification
CERTIFIED MEDICAL ASSISTANT
Communication
Assisted all visitors and customers with respect. When needing assistance call the lead or the manager in charge.
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores. Helped teams reach goals needed to get the job done.
Timeline
Patient Access Associate
OSF Saint Francis Medical Center
09.2024 - Current
Patient Experience Concierge
OSF Saint Francis Medical Center
02.2023 - 09.2024
Subway
11.2019 - 02.2023
Clothing Sales Associate
Bergner’s
10.2016 - 02.2017
CSR Information
CEFCU
Diploma - Medical Office Technician
Midstate College
Diploma -
Midland High School
Certificate - CERTIFIED MEDICAL ASSISTANT
MEDCERTS