Taylor Poole
Greenbrier,TN
Summary
I am a dedicated 911 Telecommunicator with proven skills in call prioritization and emergency management. Known for calm, effective communication during high-pressure situations.
I also help where help is needed, i prioritize making sure no one feels like they are doing their job alone.
Critical skills in high-pressure emergency communication environments. Practice of officer safety and relaying all information that may put them in danger.
Dispatching medical and fire at a timely manner and relaying information that will best help them asses the scene and equipment they will need.
Overview
3
3
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Robertson County 911 Dispatch
115 Pinnacle Dr, Springfield Tn, 37172
10.2022 - Current
- Coordinated emergency response efforts among multiple agencies to ensure timely assistance.
- Operated advanced communication systems to receive and dispatch critical information efficiently.
- Monitored incoming calls and prioritized emergencies based on severity and urgency.
- Maintained accurate records of incidents and responses to enhance operational efficiency.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Relayed latest information to first responders via radio.
- Assisted callers in emergency situations with appropriate information and support.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Enter information for missing items, adults, and juveniles in NCIC in the best detail as possible and in a timely manner.
Education
High School Diploma -
Homelife Academy
3563 US-45 N, Jackson, TN 38305Skills
- Call prioritization
- Stress tolerance
- Emergency management
- Law enforcement procedures
- Disaster response
- Computer skills
- Active listening
- Teamwork and collaboration
- CPR and first aid
- Dependable and responsible
- Information documentation
- Map reading
- Emergency medical, fire, and law enforcement dispatching
- NCIC entry, criminal histories, and bolos
Accomplishments
Working hard to excel in my job and do everything to the best of my abilities. Helping and listening to my team on shift. I have came a very long way to be the best I can be, I always have the best intentions coming into work. Also always try to have a good attitude.
Certification
- EMD - Emergency Medical Dispatch
- CPR - Cardiopulmonary Resuscitation
- APCO - Association of Public-Safety Communications Officials
- NCIC - National crime information center
- POWERPHONE
Timeline
911 Telecommunicator
Robertson County 911 Dispatch
10.2022 - Current
High School Diploma -
Homelife Academy