Taylor Potwin
Sharon
Summary
Dedicated and reliable professional with a strong background in data entry and customer service. Demonstrates exceptional accuracy, effective time management, and strong organizational skills, complemented by excellent communication abilities. Committed to delivering high-quality results while fostering positive relationships with clients and colleagues. Eager to leverage expertise to enhance team success and operational efficiency.
Overview
13
13
years of professional experience
Work History
Date Entry Coordinator
Aris Solutions
White River Junction, VT
04.2023 - Current
- Executed accurate budget entries to ensure compliance with Medicaid and agency directives.
- Coordinated interactions and information exchange between multiple agencies to enhance operational efficiency.
- Ensured precision and reliability in data management processes.
- Assisted in creating and implementing efficient workflows to enhance daily task management.
- Supported data entry supervisor by managing additional tasks and helping with staff inquiries.
- Executed file processing to verify Medicaid eligibility for payroll operations.
- Processed check re issues and or voids. Including unclaimed property.
- Assisted data entry team with timesheet processing and editing tasks to ensure accuracy and compliance.
- Safeguarded sensitive information to ensure confidentiality standards.
- Executed processing of takebacks and timesheet corrections to ensure accurate payroll management.
- Addressed and resolved problem files and shortages weekly to ensure timely payments.
- Assisted in interviews for new Data Entry staff.
- Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
- Assisted other teams, such as Enrollment to enter Employee packets.
- Served as a reliable resource within the team, always willing to assist colleagues and ensuring seamless work transitions during periods of absence or high workload.
Customer Service Representative
ARIS SOLUTIONS
White River Junction, VT
08.2022 - 04.2023
- Answer Incoming phone calls, return phone calls
- Make phone calls related to timesheet issues, problems or other requests
- Retrieve and process requests from FEA and Time Sheet Voice Mail
- Mail out timesheets, packets, schedules, envelopes and any other requested information
- Research and handle issues with timesheets, payments, budgets or other requests
- Print and mail reports
- Provide information about products and services
- Maintain an organized work space
- Able to multi task in a high speed setting
Guest Relationship Manager
Amidon Jewelers
West Lebanon, NH
06.2015 - 08.2022
- Responsible for opening and closing store.
- Responsible for pulling all merchandise that is needed as well as cash drawers and locking in safe.
- Securing store at night.
- Determined customer needs by asking relevant questions and listening actively to responses, to help them find exactly what they are looking for.
- Answer customer telephone calls promptly and in an appropriate manor.
- Cultivate a customer focused shopping environment by getting and responding to all customers in a friendly and professional manor.
- Actively pursued personal learning and development opportunities.
- Follow merchandising guidelines to present visually appealing displays.
- Ordering product for guest.
Customer Service Representative
Suburban Propane
Lebanon, NH
03.2017 - 05.2019
- Answer customer telephone calls regarding existing accounts, as well as helping customers establish new accounts.
- Assist customers in person with bills and other issues that may occur.
- Respond to all questions regarding service, deliveries & billing.
- Consistently work to improve customer satisfaction by using customer feedback.
- Maintain up-to-date knowledge of new State regulations.
- Keeping track of previous accounts with their corresponding files.
Cashier
Singletons Market
Quechee, VT
09.2014 - 06.2015
- Operated a cash register for cash, check and credit card transactions.
- Responsible for counting cash drawers and batching out credit cards.
- Making sure shelves are always dusted and stocked.
- Assisting people in the deli with exceptional customer service, as well as making sure work area is always clean and all necessary utensils are on hand.
Part time Custodian
Lebanon SAU
Lebanon, NH
06.2014 - 09.2014
- Emptied out and cleaned all classrooms, including walls, desks, floors, lights for the coming school year.
- Making sure the rooms were properly set back up in the requested layout.
- Coming in after school hours and cleaning classrooms, as well as making sure hallways and bathrooms are cleaned and bathrooms are stocked for the next day.
Server
Frazers Place
Windsor, VT
05.2013 - 06.2014
- Served customers with a kindly manor.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register, cleaning the dining area, as well as making sure things were stocked for the next day.
- Cleaning and restocking during slow periods of the day.
Cashier
Price Chopper
Windsor, VT
03.2013 - 04.2013
- Operated a cash register for cash, check and credit card transactions with accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Cleaned and organized the store including the checkout desk and displays.
- Welcomed customers into the store and helped them locate items.
Education
High School Diploma -
SR High School
01-2014
Skills
- Phone skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliability
- Customer Service
- Accuracy and attention to detail
- Fast typing speed
- Teamwork orientation
- Continuous learning attitude
- Confidentiality assurance
- Deadline-driven attitude
Timeline
Date Entry Coordinator
Aris Solutions
04.2023 - Current
Customer Service Representative
ARIS SOLUTIONS
08.2022 - 04.2023
Customer Service Representative
Suburban Propane
03.2017 - 05.2019
Guest Relationship Manager
Amidon Jewelers
06.2015 - 08.2022
Cashier
Singletons Market
09.2014 - 06.2015
Part time Custodian
Lebanon SAU
06.2014 - 09.2014
Server
Frazers Place
05.2013 - 06.2014
Cashier
Price Chopper
03.2013 - 04.2013
High School Diploma -
SR High School
Additional Information
- Skills
- Active listening skills
- Retail sales
- Customer-oriented
- Merchandising
- Skilled problem solver
- Multi-tasking
- Computer literate
- POS system knowledge
- ADDs system knowledge
- Stocking
- Up-selling techniques
- Motivated team player
- Organization
- Strong phone skills
- Able to work in fast paced environment