Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Quest

La Moille,IL

Summary

Qualified customer and patient representative who has worked with the public for many years. Enjoy dealing with new people and, looking for a new adventure. Enjoy problem solving and being part of a team, bringing a friendly and upbeat team player attitude with me. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. With a willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Express Claims Associate

State Farm
01.2024 - Current
  • Ensured compliance with legal requirements, state regulations, and internal guidelines throughout claims process.
  • Negotiated settlements fairly and efficiently, resulting in positive outcomes for both clients and company.
  • Managed high volume of claim files, prioritizing tasks for timely completion.
  • Reviewed policy documents carefully to make accurate determinations regarding coverage eligibility for each claim.

Patient Access Associate

OSF St. Clare Medical Center
08.2021 - Current

Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.

  • Boosted overall organization productivity by effectively managing multiple priorities and tasks within fast-paced hospital environment.
  • Collaborated with interdisciplinary teams for improved care coordination, resulting in better patient outcomes overall.
  • Expedited discharges through efficient processing of paperwork and coordinating with relevant departments for bed availability updates.

Certified Nursing Assistant

Allure of Mendota
12.2018 - 07.2023
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Supported needs of 72+ residents under long-term care.

Public Service Representative

Secretary of State
03.2014 - 09.2021
  • Maintained up-to-date knowledge of applicable laws and regulations.
  • Administered vision, written and oral exams for driver's applications.
  • Determined licensing eligibility by examining test results and comparing against established structures.
  • Assessed fees for license, title and registration.

Certified Nursing Assistant

Pavilion of Ottawa
08.2016 - 12.2018
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Supported needs of 100+ residents under long-term care.

Certified Nursing Assistant

Private Home Health
08.2009 - 03.2014
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Supported needs of 1+ residents under long-term care.

Education

Certificate - Certified Nursing Assistant

Illinois Valley Community College
Oglesby, IL
12.2010

High School Diploma -

La Moille Community High School
La Moille, IL
06.2009

Skills

  • Microsoft Office
  • Time Management
  • Decision-Making
  • Problem-Solving
  • Insurance Claims Review
  • Team Collaboration

Timeline

Express Claims Associate

State Farm
01.2024 - Current

Patient Access Associate

OSF St. Clare Medical Center
08.2021 - Current

Certified Nursing Assistant

Allure of Mendota
12.2018 - 07.2023

Certified Nursing Assistant

Pavilion of Ottawa
08.2016 - 12.2018

Public Service Representative

Secretary of State
03.2014 - 09.2021

Certified Nursing Assistant

Private Home Health
08.2009 - 03.2014

Certificate - Certified Nursing Assistant

Illinois Valley Community College

High School Diploma -

La Moille Community High School
Taylor Quest