TAYLOR QUINN
Turner Florida Insurance
Melbourne,FL
7
years of professional experience
Achieved high customer satisfaction by delivering responsive service in insurance-related matters.,Facilitated seamless policy changes and maintained open lines of communication with clients.,Resolved escalated issues promptly, enhancing overall customer experience.
Work History
Insurance Agent
3 Months- Developed customized insurance plans to meet client needs and mitigate risks.
- Conducted thorough risk assessments to identify coverage gaps and recommend solutions.
- Managed client relationships, ensuring satisfaction through effective communication and follow-up.
- Collaborated with underwriters to evaluate policy applications and streamline approval processes.
Call Center Customer Experience Specialist III
1 Year 3 Months- Provide inbound support for homeowner’s insurance policies.
- Process endorsement changes, cancellations, payments, and reinstatements.
- Maintain over/short (O/S) financial logs.
- Handle client escalations and deliver resolution-focused service.
Office Coordinator
1 Year 2 Months- Managed reception duties and day-to-day office operations.
- Assisted with underwriting, deposits, inventory, and admin tasks.
- Provided customer service and policy support.
Remote/Call Center Customer Service Rep
1 Year 1 Month- Delivered support remotely and via call center.
- Performed data entry, provided customer solutions, and ensured adherence to quality assurance standards.
Assistant Manager / Receptionist
2 Years 11 Months- Handled sales, appointments, and cash transactions, oversaw daily operations.
- Organized events and processed client billing/refunds.
Caregiver
1 Year 5 Months- Monitored patients post-surgery during the recovery window.
- Maintained accurate logs and followed strict medical protocols.
Education
High school diploma
Skills
Processed customer inquiries through Zendesk and RingCentral to support effective communication.
Managed data entry tasks efficiently in a call center environment.
Assisted with payment processing and endorsements to enhance customer satisfaction.
Provided administrative support to improve operational efficiency.
Facilitated customer retention through effective problem-solving and support.
Timeline
Insurance Agent
Turner Florida Insurance
05.2026 - CurrentRead More
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Melbourne High School
High school diploma
Read More