Taylor Racutt
Wood River,IL
Summary
Dedicated medical receptionist skilled in patient communication and data management. Committed to enhancing patient satisfaction and streamlining front desk operations.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Rialto Health Care
09.2023 - 11.2023
- Processed patient information accurately in electronic health records to maintain data integrity.
- Managed front desk operations, ensuring a welcoming environment for patients and visitors.
- Assisted patients with insurance verification processes, confirming coverage and benefits.
- Handled billing inquiries and processed payments promptly to enhance patient satisfaction.
- Created and maintained organized patient files for efficient retrieval and compliance.
- Facilitated effective communication between medical staff and patients to streamline operations.
- Scheduled follow-up appointments based on patient needs and provider recommendations.
- Resolved patient issues and concerns with empathy and professionalism to ensure a positive experience.
- Maintained cleanliness and organization of waiting areas and reception desks.
- Managed incoming calls, directing inquiries to appropriate departments for timely responses.
- Updated patient records regularly to reflect changes in health status and personal information.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Receptionist
Pain Solutions
Redlands
01.2017 - 06.2020
- Maintained organized filing system for patient records, improving data retrieval efficiency.
- Assisted in office supply management, ensuring adequate inventory levels for daily operations.
- Provided administrative support by preparing documents and maintaining office equipment functionality.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
Seasonal deliver
UPS
San Bernardino, California
09.2017 - 01.2018
- Delivered packages efficiently while adhering to designated routes and timelines.
- Maintained accurate data entry for tracking deliveries and inventory management.
- Participated in safety training to ensure compliance with delivery protocols.
- Utilized handheld devices for real-time updates on delivery progress.
Education
Associate of Applied Science - Medical Billing And Coding
DeVry
Remote06-2026
High School Diploma -
Rialto Adult School
San Bernardino, CA06-2021
Skills
- Medical billing
- Patient scheduling
- Electronic health records
- Customer service
- Office administration
- Data entry
Timeline
Medical Receptionist
Rialto Health Care
09.2023 - 11.2023
Seasonal deliver
UPS
09.2017 - 01.2018
Receptionist
Pain Solutions
01.2017 - 06.2020
Associate of Applied Science - Medical Billing And Coding
DeVry
High School Diploma -
Rialto Adult School