Taylor Ralyea
5837 Buckeye Ln
Summary
Service-oriented professional versed in cultivating customer rapport to drive continuous satisfaction. Manages complex details and schedules to adhere to stringent timelines. Communicative problem-solver with excellent analysis and critical thinking skills.
Overview
12
12
years of professional experience
Work History
Salon Manager
Lady Jane’s Haircuts for men
Mentor, Ohio
09.2016 - Current
- Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
- Coordinated meetings between staff members, owners, suppliers, and other stakeholders as needed.
- Monitored employee performance to ensure quality services were delivered consistently.
- Performed regular maintenance checks on equipment used in the salon to ensure safe operation.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Supervised banking procedures, cash flow, and accounting processes.
- Scheduled employees and oversaw customer appointment calendar.
Customer Service Desk Cashier
Giant Eagle
Westlake, Ohio
06.2013 - 09.2016
- Greet and assist customers
- Answer customer inquiries and provide information
- Resolve customer complaints and issues
- Process transactions and handle payments
- Maintain a positive and helpful attitude
- Maintain a clean and organized work area
- Balanced cash drawers at the end of each shift.
- Provided assistance to co-workers as needed during peak hours or when short staffed.
- Stocked shelves with merchandise as needed.
- Processed cash, check and credit card payments accurately and efficiently.
Education
High School Diploma -
Westlake High School
Westlake, Ohio05-2014
Cosmetology -
Fairview Academy
Fairview Park, OhSkills
- Customer service
- Employee training
- Team management
- Scheduling appointments
- Cash handling
- Inventory management
- Conflict resolution
- Performance evaluation
- Staff supervision
- Fast learning
Timeline
Salon Manager
Lady Jane’s Haircuts for men
09.2016 - Current
Customer Service Desk Cashier
Giant Eagle
06.2013 - 09.2016
High School Diploma -
Westlake High School
Cosmetology -
Fairview Academy