Taylor Ramsey
Tulsa
Summary
Diligent and positive worker adaptable to dynamic work environments, with a background in managing office operations and supporting executive staff. Proficient in organizational and multitasking skills while maintaining high level of accuracy and attention to detail.
Overview
3
3
years of professional experience
Work History
Front End Team Associate (Service Desk)
Walmart
11.2024 - Current
- Maintained productive, professional approach to all tasks to increase team efficiency and foster a respectful work environment.
- Leveraged strong problem-solving abilities to support and address unique customer situations effectively while adhering to company guidelines and resolving issues in a timely manner.
- Demonstrated excellent multitasking skills by juggling a variety of required tasks to maximize performance and support front-end operations.
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Reduced wait times by answering phone inquiries, addressing issues, and promptly directing calls to appropriate departments for faster resolution and enhanced customer satisfaction.
- Demonstrated excellent multitasking skills by juggling several duties simultaneously while maintaining attention to detail and accuracy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Freelance Editor
Self Employed
05.2022 - Current
- Collaborated with writers to improve content structure and clarity, resulting in increased reader engagement.
- Enhanced publication quality by diligently proofreading and editing articles for grammar, spelling, and consistency.
- Oversaw the publication process to completion, ensuring adherence to deadlines and timely delivery of high-quality editorial work.
Paraprofessional Educator
Tahlequah Public Schools
10.2022 - 07.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts. Provided support during classes, group lessons, and classroom activities.
- Aided teachers in coordinating extracurricular events and club activities, providing enriching experiences beyond the traditional classroom setting.
- Contributed to a positive classroom culture by establishing strong relationships with students and maintaining open communication with teachers and staff.
- Oversaw students in classroom and common areas to monitor, enforce rules, promote learning, and support lead educators.
- Stepped into non-classroom environments such as libraries and front office as needed to facilitate daily operations and help staff manage demand.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Education
Bachelor of Arts - English
Northeastern State University
Tahlequah, OK05-2022
Skills
- Customer Service
- Microsoft Office
- Computer Skills
- Flexibility
- Classroom Management
- Problem-Solving Skills
- Editing and Proofreading
- Team Collaboration
- Verbal and Written Communication Abilities
- Relationship Building
Languages
English
Native or Bilingual
Timeline
Front End Team Associate (Service Desk)
Walmart
11.2024 - Current
Paraprofessional Educator
Tahlequah Public Schools
10.2022 - 07.2024
Freelance Editor
Self Employed
05.2022 - Current
Bachelor of Arts - English
Northeastern State University
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