Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Schaffner

Bossier City,LA

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Alorica
Humble, Texas
08.2024 - 01.2025
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Utilized hospital systems to update patient records, ensuring accuracy and completeness.
  • Prevented key account losses by researching discrepancies and correcting problems.

Customer Service Representative

Teleperformance USA
Shreveport, Louisiana
10.2022 - 07.2024
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Maintained client confidentiality according to HIPAA regulations at all times.
  • Provided excellent customer service by responding to inquiries in a timely and professional manner.
  • Developed strategies for improving customer experience while maintaining compliance standards.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Collected payments from patients and entered them into the billing system accurately.

Education

High School Diploma -

Parkway High School
Bossier City, LA
05-2011

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • Customer satisfaction measurement
  • Punctuality and reliability
  • Office equipment proficiency
  • Team collaboration
  • Technical support
  • Medical terminology
  • Appointment scheduling
  • Typing proficiency
  • Task prioritization
  • Multi-line phone talent

Timeline

Customer Service Representative

Alorica
08.2024 - 01.2025

Customer Service Representative

Teleperformance USA
10.2022 - 07.2024

High School Diploma -

Parkway High School
Taylor Schaffner