Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Taylor Shallenberger

Clyde,NC

Summary

Experienced professional in the hospitality industry, currently pursuing education at Western Carolina University. With 7 years of service industry experience, I find joy in meeting customer needs. Currently studying Business Hospitality and Tourism Management while enjoying time with loved ones, attending church, and traveling.

Overview

8
8
years of professional experience
1
1
Certification

Work History

FOH Manager

Blue Rooster Southern Grill
04.2025 - Current
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on any changes or improvements that need to be made.
  • Promoted upselling strategies among servers, leading to higher average check values per transaction.

SERVER

Blue Rooster Southern Grill
08.2018 - Current
  • Demonstrated exceptional knowledge of menu items, specials, and allergen information to cater to customers’ needs
  • Maintained a neat and organized serving station, ensuring all necessary supplies were well-stocked
  • Provided attentive service throughout guests’ dining experience, addressing any concerns promptly and professionally
  • Collaborated effectively with kitchen staff to ensure the timely and accurate delivery of food orders

NURSERY WORKER

First United Methodist Church of Waynesville
06.2017 - 03.2020
  • Communicated effectively with parents on a daily basis to provide updates and address any concerns or questions
  • Supervised and engaged with children ages 0-5 in a nursery setting, ensuring their safety and well-being at all times
  • Collaborated with team members to create a positive and nurturing atmosphere for children to thrive in.

Education

High School -

Pisgah High School
Canton, NC
05.2021

Hospitality and Tourism Management

Western Carolina University
Cullowhee, NC
12-2025

Skills

  • Communication
  • Teamwork
  • Problem Solving
  • Creativity
  • Multitasking
  • Driven
  • Strong Work Ethic
  • Conflict resolution

Certification

  • RESPONSIBLE ALCOHOL SELLER/SERVER TRAINING
  • NC Alcoholic Beverage Control Commission | April 2024
  • Cert294713

Timeline

FOH Manager

Blue Rooster Southern Grill
04.2025 - Current

SERVER

Blue Rooster Southern Grill
08.2018 - Current

NURSERY WORKER

First United Methodist Church of Waynesville
06.2017 - 03.2020

High School -

Pisgah High School

Hospitality and Tourism Management

Western Carolina University

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