Summary
Work History
Education
Skills
Timeline
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Ashley Osborne

Myrtle Beach,SC

Summary

Professional hospitality manager with focus on front-of-house operations, skilled in team leadership and customer service excellence. Adept at managing staff, optimizing workflows, and ensuring seamless guest experience. Known for adaptability, effective communication, and results-driven approach. Strong organizational skills, problem-solving abilities, and knack for maintaining high standards in fast-paced environment.

Work History

FOH Manager

Heidi’s Corner Hook & Barrel
  • Supervised front-of-house operations to ensure exceptional guest experiences.
  • Trained and mentored staff in service protocols and customer engagement techniques.
  • Coordinated scheduling and staffing to optimize service efficiency during peak hours.
  • Implemented inventory management practices to maintain optimal stock levels.
  • Enhanced guest satisfaction through effective conflict resolution and feedback mechanisms.
  • Collaborated with kitchen team to streamline communication and improve order accuracy.
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.

Merchant Marine

NCL Pride of America
  • Monitored vessel stability and safety protocols while underway.
  • Conducted routine maintenance checks on deck machinery and systems.
  • Collaborated with team members to ensure compliance with maritime regulations.
  • Enhanced operational efficiency by streamlining daily galley activities.
  • Provided training to junior crew on safety procedures and equipment use.
  • Maintained galley machinery performance through regular checks, adjustments, and repairs when needed.
  • Conducted safety training sessions for new crew members to foster a secure working environment onboard the vessel.
  • Collaborated with the ship''s crew to maintain a high standard of cleanliness and orderliness on board the vessel.

General Manager

New York Prime
  • Managed daily operations of the front of the house, including inventory and ordering.
  • Created strong and meaningful relationships with guests exceeding expectations with a genuine commitment to true southern hospitality.
  • Managed budget allocations to optimize resource utilization across all departments.
  • Led team training programs to improve staff performance and product knowledge, increasing wine sales 15%.
  • Coordinated private parties with personalized experiences for guests to ensure the utmost in fine dining.
  • Assisted guests by budgeting menus, resolving issues and organizing every step of service.
  • Collaborated with suppliers to negotiate favorable terms and maintain inventory levels.

Education

Licence - Esthetician

Miller-Motte Technical College
Myrtle Beach, SC
06.2012

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Supervisor
  • Customer Service
  • Organization
  • Communication

Timeline

FOH Manager

Heidi’s Corner Hook & Barrel

Merchant Marine

NCL Pride of America

General Manager

New York Prime

Licence - Esthetician

Miller-Motte Technical College

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