Taylor Shelby
Baytown
Summary
Customer Service Professional with strong focus on achieving results and team collaboration. Skilled in resolving customer issues, managing communications, and adapting to changing needs. Known for reliability, excellent interpersonal skills, and ability to foster positive relationships. Prepared to make significant impact in customer service operations.
Overview
8
8
years of professional experience
Work History
Customer Service Liaison
Insperity
11.2017 - Current
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Trained new hires in company policies, procedures, and best practices for optimal customer service performance.
- Coordinated with sales representatives regarding potential leads or opportunities identified during routine interactions with existing customers.
- Participated in cross-functional teams working on initiatives aimed at improving overall customer experience within the organization.
- Assisted clients in navigating company website, enhancing their overall experience.
- Established long-term relationships with key clients, acting as their primary point of contact and trusted advisor throughout their journey with the organization.
- Resolved escalated client complaints professionally, working diligently towards fair outcomes beneficial to all parties involved.
- Conducted regular quality assessments to identify areas for improvement and provide constructive feedback to colleagues.
Education
High School Diploma -
Ross S. Sterling High School
Baytown, TX06-2013
Skills
- Call center experience
- Complaint handling
- Paperwork processing
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Critical thinking
- Adaptability and flexibility
- Verbal and written communication
- Creative problem solving
- Decision-making
- Customer relations
- Computer proficiency
- Microsoft Excel
- Data entry
- Task prioritization
- Product knowledge
- Microsoft outlook
- Quality control
Accomplishments
Received the Insperitan Award - nominated by my peers and management.
Timeline
Customer Service Liaison
Insperity
11.2017 - Current
High School Diploma -
Ross S. Sterling High School
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