TAYLOR SHERBINE, CPCE

Provides independent consulting services, specializing in the coworking movement, business development, community building, shared workspace, and entrepreneurship.

• Effectively manages new member orientations, provides technical and strategic support to existent members, and problem-solves any issues that arise with members' programming.
• Maintains knowledge on national entrepreneurship ecosystem resources for members' benefit.
• Receives and processes members' payments, and updates system accounts with latest information.
• Facilitates roundtable discussions across national member network.
• Increased program impact response rates by 9%.
• Collaborates with Marketing team on Comms to member network.

Manager of Innovation Center

• Effectively problem-solved to move entire business operations from 8,500 sq. ft office to 20,000 sq ft office in 3 months while minimizing conflict and disruptions to members.
• Increased memberships 316% from 2017-2020 through sales techniques and outstanding customer service.
• Developed project plan to implement community building software and onboard 250+ clients into platform. Utilized platform to streamline efficient processes related to payment collection, member engagement, and cross-collaboration among business owners and freelancers.
• Planned and executed promotional activities to drive community engagement.

Manager of Early Entrepreneurship Programming

• Developed and leg logistics for Epicenter's flagship CO.STARTERS Core Business Program. Organized 20+ cohorts with average of 10-12 participants with Net Promoter Score of 4 ½ out of 5.
• Fostered relationships with community stakeholders to develop small business resources across 7 community sites. Received consistent positive feedback from entrepreneurs and partners on ability to connect business owners to ecosystem network.
• Provided management for internal personnel, contractors and vendors.

• Successfully matched over 200 entrepreneurs and provider organizations to resources based on unique business needs.
• Tracked and reported progress of individual entrepreneurship journeys in detailed CRM.

• Infused 40 executives into four Shelby County high schools to increase post-secondary continuation rate of 160 high school students.
• Identified and referred students to community resources that provide support and opportunities for students in key indicator areas.