Taylor Hernandez
Highland Falls
Summary
Devoted and compassionate individual of Social Work with a passion for helping vulnerable populations.
Overview
2027
2027
years of professional experience
Work History
Front Desk Receptionist
IHG Five Star Army Hotel
04.2024 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and concerns promptly.
- Coordinated reservations using hotel management software to optimize occupancy rates.
- Maintained accurate logs of guest information and room availability for operational efficiency.
Behavior Clinician
Access: Supports For Living
2023 - 03.2026
- Conducted comprehensive assessments to evaluate client needs and develop tailored treatment plans.
- Collaborated with multidisciplinary teams to enhance service delivery and improve client outcomes.
- Monitored client progress, adjusting treatment strategies based on feedback and observed changes.
- Assist in Psychiatric Appointments
- Visit Residential homes upstate NY
Per Diem Direct Support Professional
Access: Supports For Living
2020 - 2026
- Assisted individuals with daily living activities to promote independence and well-being.
- Developed personalized care plans in collaboration with team members and clients.
- Monitored behavior and provided support during social interactions to enhance interpersonal skills.
- Documented progress notes and maintained accurate client records for effective communication.
Therapist
Access: Supports For Living
2021 - 2023
- Conducted individual and group therapy sessions to support client mental health needs.
- Developed treatment plans tailored to client goals and progress assessments.
- Utilized evidence-based therapeutic techniques to facilitate personal growth and healing.
- Collaborated with multidisciplinary teams to enhance client care strategies.
Cashier
Dunkin' Donuts
2021 - 2023
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service, resolving inquiries and complaints promptly.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Assisted in inventory management by restocking supplies as needed during shifts.
Day Habilitation
Access: Supports For Living
2019 - 2020
- Assist individuals receiving services in acquiring and/or maintaining the skills, personal habits and positive attitudes that will enable them to maintain and/or enhance independence.
Work Study Student
MSMC Student Activities Office
2017 - 2019
- Greet and welcome the public
- Address and manage customer complaints or concerns
Gate Guard
Town of Highlands Recreation
2015 - 2019
- Monitored entry and exit of vehicles to ensure safety and compliance with regulations.
- Conducted routine inspections of premises to identify potential security risks.
- Provided excellent customer service by assisting visitors with questions and directions.
- Maintained accurate logs of visitor entries and exits for reporting purposes.
Education
Master of Arts - Social Work
Adelphi University
Garden City, NY05.2021
Bachelor of Arts - Human Services
Mount Saint Mary College
Newburgh, NY05.2019
Skills
- Listening skills
- Clinical documentation
- Clinical assessment
- Building rapport
- Customer service
- Attention to detail
Timeline
Front Desk Receptionist
IHG Five Star Army Hotel
04.2024 - Current
Behavior Clinician
Access: Supports For Living
2023 - 03.2026
Per Diem Direct Support Professional
Access: Supports For Living
2020 - 2026
Therapist
Access: Supports For Living
2021 - 2023
Cashier
Dunkin' Donuts
2021 - 2023
Day Habilitation
Access: Supports For Living
2019 - 2020
Work Study Student
MSMC Student Activities Office
2017 - 2019
Gate Guard
Town of Highlands Recreation
2015 - 2019
Master of Arts - Social Work
Adelphi University
Bachelor of Arts - Human Services
Mount Saint Mary College
Honors
Dean's List: Spring 2016, Spring 2017