Taylor Simonton
Wetumpka,AL
Summary
Dynamic and detail-oriented professional with a strong work ethic, experienced at Wind Creek Casino. Proven track record in enhancing guest experiences and fostering brand loyalty through exceptional customer service. Proficient in cash handling and operational compliance, while effectively collaborating with team members in high-volume environments.
Overview
5
5
years of professional experience
Work History
Dual Rate Game Ambassador
Wind Creek Casino
Wetumpka, AL
09.2022 - Current
- Facilitated guest engagement initiatives to enhance visitor experience and promote brand loyalty.
- Served guest with enthusiastic and helpful demeanor to promote a positive and memorable experience, while performing daily upkeep, and cleaning up the gaming floor.
- Assisted in training new ambassadors and managers on operational procedures and new equipment such as the Pax device and FabiCash.
- Handled high volumes of cash daily to pay out guests in a timely manner: including hand pays, manual payouts, unclaimed, jackpots, theoretical wins, and comps.
- Managed gaming operations, ensuring compliance with regulations and company policies.
- Have developed relationships and rapport with both team members and guests to help run and efficient and effective gaming floor.
Logo Land Marketing and Design
Linda Gleason
Montgomery, AL
06.2022 - 12.2022
- Developed high-quality, creative graphics for diverse company needs.
- Engaged clients in design development process to better serve individual needs.
- Arranged creative displays to attract incoming customers and spike curiosity.
- Navigated objections to skillfully close sales.
- Liaised with customers in person, online and by phone in order to sell and design a product they could be proud of.
- Supported marketing efforts for upcoming shows by creating promotional materials using graphic design software.
Game Ambassador
Wind Creek Casino
Wetumpka, AL
01.2022 - 03.2022
- Facilitated guest engagement initiatives to enhance visitor experiences and brain loyalty.
- Served guest with enthusiastic and helpful demeanor to promote a positive and memorable experience, while performing daily upkeep and cleaning of the gaming floor.
- Executed large cash handling operations daily for timely guest disbursements.
Lead Player Service Representative
Wind Creek Casino
Wetumpka
09.2020 - 01.2022
- Assisted guests in cash transactions, handing large volumes of cash daily.
- Issued guests comps based on game play daily.
- Collaborated with team members to deliver exceptional customer service during peak hours.
- Resolved guest inquiries effectively, fostering positive relationships and repeat visits.
Education
Bachelor of Arts - Business Management
Huntingdon College
Montgomery, AL12.2020
Bachelor of Arts -
Huntingdon College
Montgomery, AL12.2020
Skills
- Strong work ethic
- Customer service/ public relations
- Detail oriented/
- Work collaboratively
- Proficient in CMP, Fabi, SDS, Microsoft
- Able to work in a high volume fast paced environment
Timeline
Dual Rate Game Ambassador
Wind Creek Casino
09.2022 - Current
Logo Land Marketing and Design
Linda Gleason
06.2022 - 12.2022
Game Ambassador
Wind Creek Casino
01.2022 - 03.2022
Lead Player Service Representative
Wind Creek Casino
09.2020 - 01.2022
Bachelor of Arts - Business Management
Huntingdon College
Bachelor of Arts -
Huntingdon College