Taylor Smith
Springfield,MO
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Dedicated sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Sales Representative Manager
Travis Wilkins With Aptive Environmental
05.2019 - 08.2022
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Senior Account Expert/Customer Service Representative
Jamison Boyd At Tmobile
01.2017 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Sales Consultant/Vacation Specialist
Hilton Grand Vacations
02.2015 - 04.2017
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Education
Associate of Applied Science - Kinesiology
Missouri State University
Springfield, MO05.2027
Skills
- Coaching and Mentoring
- Sales Territory Growth
- Sales Expertise
- Sales Presentation
- Market Research
- Product Knowledge
- Persuasive Negotiations
- Client Rapport-Building
Timeline
Sales Representative Manager
Travis Wilkins With Aptive Environmental
05.2019 - 08.2022
Senior Account Expert/Customer Service Representative
Jamison Boyd At Tmobile
01.2017 - 05.2019
Sales Consultant/Vacation Specialist
Hilton Grand Vacations
02.2015 - 04.2017
Associate of Applied Science - Kinesiology
Missouri State University