Taylor Smith
Charleston ,SC
Summary
Dynamic professional with a diverse background in customer service and team leadership, notably at JPMorgan Chase & Co. Excelled in fostering client satisfaction and operational efficiency, demonstrating proficiency in Microsoft Excel and exceptional communication skills. Achieved significant improvements in first-call resolution rates, underscoring a commitment to excellence and continuous improvement.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
The Works Cycle
Mount Pleasant, SC
01.2025 - Current
- Deliver exceptional customer service by managing reservations, processing transactions, and fostering a welcoming and positive environment for all clients.
- Coordinating class schedules, ensuring a well-organized front desk, support inventory management, and maintain a clean, professional studio space.
Substitute Teacher, K-12
Cape Henlopen School District
Lewes, DE
10.2024 - 01.2025
- Assisted with classroom instruction, following lesson plans and providing additional support to students.
- Modified instructional materials as needed for special education students.
Assistant Field Hockey Coach
Beacon Middle School
Lewes , DE
08.2024 - 11.2024
- Designed and implemented practice plans focused on skill development, teamwork, and sportsmanship to drive player growth.
- Maintained regular communication with parents to provide updates on player performance, development, and progress toward goals.
Client Service Specialist
JPMorgan Chase & Co
10.2023 - 08.2024
- Delivered exceptional customer service by managing inquiries, resolving healthcare payment issues, and improving first-call resolution rates.
- Maintained high client satisfaction through empathetic, professional issue resolution and proactive problem-solving.
- Consistently exceeded performance metrics in call handling, response times, and customer satisfaction.
Hostess & Utility
Crushers
07.2023 - 08.2023
- Efficiently coordinated guest seating and reservations, optimized restaurant capacity, enhanced customer experience, assisted utility team by maintaining a clean and organized dining area, promptly resetting tables, and supporting operational efficiency
Rental Coordinator, Manager
Quest Adventures
05.2019 - 08.2022
- Monitored daily rental schedules and ensured timely delivery of products and services.
- Assisted customers in selecting appropriate rental options based on their needs.
- Resolved customer complaints or disputes related to rentals in a professional manner.
- Prepared invoices for each completed transaction and collected payments from customers.
Referee & Coach
Delaware Shore Field Hockey
01.2013 - 07.2018
- Instructed young athletes in game rules, fostering a culture of discipline and fair play by formulating strategic game plans and showcasing players' talents effectively
Hostess
The Wheelhouse
03.2017 - 07.2017
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Crew Member & Cashier
Dairy Queen
06.2014 - 05.2017
- Provided exemplary customer service within a fast-paced operational setting
- Conducted thorough inventory assessments and managed significant cash transactions
Education
Bachelor of Science - Marketing & Operations Management
University of Delaware, Alfred Lerner College of Business And Economics
Newark, DE05.2023
Skills
- Proficient in Microsoft Word
- Proficient in Microsoft PowerPoint
- Proficient in Microsoft Access
- Proficient in Microsoft Excel
- Basic R Programming
- Tableau
Campus Involvement
- Women in Business - Attends meetings with professionals in the field while exploring opportunities for personal growth and success as a woman in the business world.
- Sigma Kappa Sorority - Dedicated contributor to UDance & The Alzheimer's Association, engaging annually in the fight against childhood cancer and finding a cure to Alzheimer's through monetary donations.
Timeline
Front Desk Receptionist
The Works Cycle
01.2025 - Current
Substitute Teacher, K-12
Cape Henlopen School District
10.2024 - 01.2025
Assistant Field Hockey Coach
Beacon Middle School
08.2024 - 11.2024
Client Service Specialist
JPMorgan Chase & Co
10.2023 - 08.2024
Hostess & Utility
Crushers
07.2023 - 08.2023
Rental Coordinator, Manager
Quest Adventures
05.2019 - 08.2022
Hostess
The Wheelhouse
03.2017 - 07.2017
Crew Member & Cashier
Dairy Queen
06.2014 - 05.2017
Referee & Coach
Delaware Shore Field Hockey
01.2013 - 07.2018
Bachelor of Science - Marketing & Operations Management
University of Delaware, Alfred Lerner College of Business And Economics
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