Taylor Soule
Brooklyn
Summary
Dynamic and results-driven professional with a proven track record at The Madison Concourse Hotel & Governors Club. Skilled in sales monitoring and inventory management, I excel in enhancing customer experiences and training staff. My adaptability and focus on performance improvement have consistently driven repeat business and operational excellence.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Assistant Manager (Starbucks)
The Madison Concourse Hotel & Governers Club
02.2022 - 01.2025
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Front Desk Agent
Sleep Inn Suites
01.2019 - 12.2021
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collected room deposits, fees, and payments.
Education
Hospitality Specialist & Hospitality Assistant -
Madison College
12-2020
No Degree - Esthiology
Aveda Institute
Madison, WI06-2025
Skills
- Sales monitoring
- Budget assistance
- Performance reviewing
- Staff training and development
- Time management
- Adaptability and flexibility
- Inventory management
Timeline
Assistant Manager (Starbucks)
The Madison Concourse Hotel & Governers Club
02.2022 - 01.2025
Front Desk Agent
Sleep Inn Suites
01.2019 - 12.2021
Hospitality Specialist & Hospitality Assistant -
Madison College
No Degree - Esthiology
Aveda Institute
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