Taylor Steele

• Drive Sales and Profits.

Challenge teams to drive top line sales, margin, and district metrics. Verified execution of merchandising initiatives. Ensure effective expense control, labor spend, and P&L management. Help stores reduce shrink by adhering to loss prevention standards.

• Build and Develop the team.

Recruit and hire Store Managers.
Support store level hiring/staffing decisions and retention.
Verify and participate in training, development, and coaching.
Build and maintain an effective succession plan for the district.

• Lead execution of company standards:

Evaluate and grade store presentation standards and processes.
Ensure compliance to inventory management and freight movement processes.
Validate pricing & promotional accuracy.

• Goal setting and promoting customer loyalty (GURA).

Champion GURA processes
Handle and resolve customer complaints/issues, assure customer leaves store having had a positive shopping experience..
Analyze reporting to identify and overcome customer satisfaction opportunities.
Observe and coach customer engagement.

• Recruited, hired, developed, evaluated, disciplined, and retained high-performing team members to enhance store productivity.
• Communicate company processes, policies, and directives to team members. Evaluate those processes for effectiveness and coordinate with DM and/or RVP to eliminate problems
• Managed sales and profit performance, ensuring alignment with organizational financial goals.
• Implementing and sustaining merchandise presentation per company standards.
• Resolved team member issues through effective communication and collaboration. and concerns, working with HR team when necessary. Assess and develop team members for advancement within the organization.
• Coordinated and executed community events with FFA, 4H, First Responder, Veteran & Animal Rescue organizations.

• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Championed Customer Experience in store, executing role of GURA Sales Leader to enhance customer engagement.
• Resolve customer complaints/issues and ensure the customer has a positive shopping experience.
• Assisted Store Manager in Store Operations, focusing on sales growth, customer loyalty, and effective delegation of daily tasks.
• Supported Store Manager in counseling, hiring, scheduling, and training Team Members on product knowledge and policy application to foster continuous learning and a productive environment.
• Led freight movement, and support merchandising initiatives, feed management, and inventory control.
• Adhered to loss prevention standards and responded to alarm calls.

• Receive and key truck, execute truck unload plan, stage totes for Freight Team Leader, and complete Loader Feedback Survey.
• Stock and tag inventory accurately direct vendor freight, front/sidelot DC freight, and leather footwear according to process standards.
• Executed inventory adjustments and resolved discrepancies in alignment with company processes and Store Operations Manager direction.
• Completed BOPIS and BODFS Reconciliation Reports, ensuring adherence to company standards.
• Manage UPS and FedEx shipping processes shipments, freight claims, used oil recycling, and used tires recycling where applicable.
• Conduct thorough Layaway Review for accuracy, Special Order Review, Raincheck Review, INR Review, RGO Review, Open and New Transfers In Review, and Verify Ship to Store Orders.
• Collaborate with Store Operations Manager the Store Operations Manager on inventory control, compliance, receiving standards, and process follow-up.