Taylor Stephens
Mechanicsville,VA
Summary
Detail-oriented and highly organized administrative professional with experience in office management, customer service, and financial operations. Adept at handling accounts receivable, scheduling, recordkeeping, and team collaboration. Strong background in healthcare administration, automotive services, and banking. Certified in medical coding, QuickBooks, and notary services.
Overview
6
6
years of professional experience
Work History
Office Assistant
Skyfall Exteriors LLC
Ashland, Virginia
08.2024 - Current
- Managed email and phone correspondence, directing inquiries to appropriate team members.
- Facilitated onboarding process through organization of required documentation and meetings.
- Maintained confidentiality while handling employee records and company documents.
- Created and managed spreadsheets to track office metrics, expenses, and inventory.
- Assisted with financial reporting, invoicing, and expense reimbursements.
- Oversaw accounts receivable operations and ensured timely processing of invoices.
- Collaborated with sales teams to resolve disputes and ensure timely payments.
Office Manager
David's Automotive
Mechanicsville, Virginia
02.2022 - 06.2024
- Scheduled customer appointments, and provided consultations on vehicle repairs.
- Worked closely with mechanics to offer cost-effective repair solutions.
- Managed dealership workflow, ensuring smooth operations, and customer satisfaction.
- Processed service payments, provided cost estimates, and maintained accurate financial records.
- Oversaw the processing of vendor payments, QuickBooks invoice generation, and reconciliation of banking records.
Patient Access Representative
VCU Health System
Richmond, Virginia
01.2019 - 10.2021
- Scheduled and registered patients while ensuring compliance with HIPAA regulations.
- Assured efficient collection of patient co-pays following eligibility verification.
- Facilitated financial counseling contributing to patient financial clearance.
- Maintained a professional and welcoming environment for patients, families, and staff.
Education
High School Diploma -
Community College Workforce Alliance
Skills
- Office Administration and Organization
- Accounts Receivable and Bookkeeping (QuickBooks)
- Conflict Resolution and Problem Solving
- Medical Office and Insurance Verification (Epic, EMR, ICD-10, CPT Coding)
- HIPAA Compliance and Medical Scheduling
- Microsoft Office Suite (Word, Excel, Outlook)
References
References available upon request.
Timeline
Office Assistant
Skyfall Exteriors LLC
08.2024 - Current
Office Manager
David's Automotive
02.2022 - 06.2024
Patient Access Representative
VCU Health System
01.2019 - 10.2021
High School Diploma -
Community College Workforce Alliance