Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TAYLOR STOCKLAND

Sun Prairie,WI

Summary

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Sales Associate

Mounds Pet Food Warehouse
10.2024 - Current
  • Provide exceptional customer service and drive retention by communicating accurate information about promotions, customer programs, and products
  • Greet customers and assist in locating items
  • Stocking, cleaning, bookwork, general store duties (opening/closing)
  • Provide a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues
  • Operate a cash register and organize nightly deposits
  • Training staff
  • Operate forklift safely and efficiently to transport materials across warehouse floors

Customer Care Associate

Exact Sciences
02.2024 - 09.2024
  • Provided external and internal customers with requested information.
  • Documented inquiry outcomes for accurate tracking and analysis.
  • Ensured compliance with company policies and legal regulations related to customer care activities.
  • Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
  • Adhered to quality assurance standards when responding to inquiries from customers.
  • Navigated multiple computer systems and applications and utilized search tools to find information.

Specimen Processing Associate

Exact Sciences
05.2023 - 01.2024
  • Maintained the confidentiality of all patient information to comply with HIPAA, internal, and other regulatory standards.
  • Kept laboratory equipment clean and in good working order for maximum functionality and longevity.
  • Handled specimens according to lab protocols to ensure that results were as accurate and precise as possible.
  • Developed expertise in analyzing customer information, verifying accuracy, and resolving discrepancies.

Specimen Processing Associate

Velocity Global
02.2023 - 05.2023
  • Maintained the confidentiality of all patient information to comply with HIPAA, internal, and other regulatory standards.
  • Kept laboratory equipment clean and in good working order for maximum functionality and longevity.
  • Handled specimens according to lab protocols to ensure that results were as accurate and precise as possible.
  • Developed expertise in analyzing customer information, verifying accuracy, and resolving discrepancies.

Lead Sales Associate

Mounds Pet Food Warehouse
09.2020 - 10.2022
  • Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products.
  • Greeted customers and assisted in locating items.
  • Stocking, cleaning, bookwork, general store duties (opening/closing).
  • Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Operated a cash register and organized nightly deposits.
  • Payroll
  • Training staff

Education

Sun Prairie High School
Sun Prairie, Wisconsin
01.2021

Skills

  • Customer Service
  • Problem Resolution
  • Computer Skills
  • Communication
  • Coaching and Mentoring
  • Documentation And Reporting

Certification

  • Certified Forklift Operator, Mounds Pet Food Warehouse - April 2025 - Current

Timeline

Lead Sales Associate

Mounds Pet Food Warehouse
10.2024 - Current

Customer Care Associate

Exact Sciences
02.2024 - 09.2024

Specimen Processing Associate

Exact Sciences
05.2023 - 01.2024

Specimen Processing Associate

Velocity Global
02.2023 - 05.2023

Lead Sales Associate

Mounds Pet Food Warehouse
09.2020 - 10.2022

Sun Prairie High School

Similar Profiles

CREATE PROFILE