Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Taylor Stout

Phenix City,Alabama

Summary

Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize sales and overall performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Manager

Call It Yours Casseroles
Columbus, GA
09.2022 - Current
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Performed regular inspections of the facility and equipment to ensure compliance with HACCP standards.
  • Maintained records on all inspection activities and corrective actions taken as needed.
  • Performed cost analysis for various projects to determine budget requirements.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Developed and implemented strategies to maximize profitability across the assigned zone.
  • Created promotional campaigns to increase customer loyalty and generate new sales leads.

Director of Operations

Chick-fil-A
Auburn, AL
08.2019 - 09.2022
  • Leads a team of 90 members
  • Created schedules using HotSchedules for all team members
  • Partnered with the franchise owner to ensure overall growth goals were within the top 20% metrics
  • Raised yearly sales growth by (1Million yearly since 2018)
  • Reduced food expenditures, limited labor cost, and focused automated inventory methods
  • Interviewed and hired team members
  • Engaged in immediate problem resolution
  • Engaged with multiple levels of team members, managers, and assistant directors to ensure business goals were met
  • Drove financial performance and provided feedback to leadership and team members
  • Used Inform for order management, money tracking, and end of month inventory counts
  • Used OneClick for positional set ups
  • Worked as the Lead Trainer at a grand opening in Minneapolis, MN in March of 2022.
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Mitigated business risks by working closely with staff members and assessing performance.

Shift leader

Chick-fil-A
Auburn, AL
02.2019 - 08.2019
  • Performed daily tasks of opening the restaurant
  • Tracked speed of service and food quality, prepared meals and handled payments
  • Assisted supervisors with daily duties
  • Ensured team members worked at a reasonable pace, provided excellent customer service, and completed their daily requirements to maintain company guidelines and goals
  • Trained employees at a Chick-fil-A grand opening in El Paso, TX in September of 2019.

Team member

Chick-fil-A
Auburn, AL
09.2018 - 02.2019
  • Responsible for providing excellent customer service
  • Efficiently and accurately completed sales and service transactions at the register, as well as handle customer issues that may arise
  • Handled money and accounted for a balanced drawer
  • Maintained excellent communication with my managers and superiors.

Bank Teller

National United Bank
Killeen, TX
10.2017 - 01.2018
  • Performed daily task of assisting clients with personal and business bank accounts.

Customer Service Representative

TSYS
Columbus, GA
09.2016 - 09.2017
  • Analyzed, investigated, and documented non-fraud/fraudulent dispute inquiries while ensuring excellent customer service to achieve company and call quality goals within a timely manner.

Education

High School Diploma -

Hardaway High School
Columbus, Georgia
01.2016

Skills

  • Staff Development
  • Workflow Optimization
  • Business Development
  • Inventory Management
  • Marketing
  • Production
  • Health and Safety Compliance
  • Data Analysis
  • Contract Negotiation
  • Customer Relationship Management
  • Budgeting and Forecasting
  • Vendor Sourcing
  • Sales Presentations
  • Schedule Oversight
  • Management

Certification

Serve Safe certified

References

Available upon request

Timeline

Operations Manager

Call It Yours Casseroles
09.2022 - Current

Director of Operations

Chick-fil-A
08.2019 - 09.2022

Shift leader

Chick-fil-A
02.2019 - 08.2019

Team member

Chick-fil-A
09.2018 - 02.2019

Bank Teller

National United Bank
10.2017 - 01.2018

Customer Service Representative

TSYS
09.2016 - 09.2017

High School Diploma -

Hardaway High School

Similar Profiles

CREATE PROFILE
Taylor Stout