Summary
Overview
Work History
Education
Skills
Timeline
Server

Taylor Straw

26617 S Truro Drive ,AZ

Summary

Dynamic customer service professional with a strong work ethic and expertise in hospitality, honed at TJ Max. Proven track record in enhancing customer satisfaction through effective issue resolution and personalized follow-ups. Skilled in cash handling and guest engagement, consistently fostering positive relationships and optimizing service processes.

Overview

6
6
years of professional experience

Work History

Server

Eggstasty
09.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Customer Experience Coordinator

TJ Max
10.2019 - 03.2024
  • Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
  • Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
  • Trained new team members on company guidelines and best practices for exceptional customer service delivery.
  • Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
  • Assisted in the development of comprehensive training materials for new hires, promoting a consistent approach to handling customer queries.
  • Helped customers understand return policies and processed items.
  • Established a comprehensive knowledge base system as a reference tool for both staff members and customers seeking assistance or information.
  • Analyzed customer feedback data to identify trends, improving products and services based on insights gained.

Education

Chandler High School
Chandler, AZ
05.2021

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service

Timeline

Server

Eggstasty
09.2021 - Current

Customer Experience Coordinator

TJ Max
10.2019 - 03.2024

Chandler High School

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Taylor Straw