Taylor Sundin
36 Betty Rd Enfield
Summary
Experienced customer service professional skilled in critical thinking and managing high-stress situations. Successfully resolved customer inquiries and enhanced service efficiency, consistently recognized for achieving performance milestones.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Windsor Locks Primary Care
Windsor Locks, CT
07.2022 - 10.2023
- Assisted patients with scheduling appointments and managing inquiries effectively.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Provided information on services and procedures to ensure patient understanding.
- Maintained accurate patient records in electronic health systems for seamless operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Educated patients on insurance processes and billing inquiries for clarity.
Nutrition Assistant
Johnson’s Memorial Hospital
Stafford Springs, Ct
01.2018 - 07.2022
- Developed individualized nutrition plans for patients based on dietary needs and medical conditions.
- Collaborated with healthcare professionals to ensure nutritional care aligns with treatment plans.
- Educated patients and families on nutrition-related topics to promote healthier lifestyle choices.
- Monitored food service operations to maintain compliance with health and safety regulations.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Collaborated with dietitians to ensure optimal nutrition for patients with specific dietary needs.
- Ensured accurate record-keeping of patient information, including food allergies, preferences, and dietary restrictions.
- Assessed calories, sodium, sugar, and other nutrition data to oversee patients' diets.
- Facilitated communication between dietitians, nursing staff, and patients to optimize meal planning efforts.
Shift Leader
Travel Center’s of America
Willington, Ct
10.2013 - 01.2018
- Trained and mentored team members to enhance service efficiency and effectiveness.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Conducted performance evaluations, providing constructive feedback to team members.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Education
Associate of Science - General Studies
Manchester Community College
Manchester, Ct01.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Scheduling
- Professional telephone demeanor
- Documentation
- Multi-line phone talent
- Assertiveness
- Microsoft Office Suite
- Prioritization
Timeline
Customer Service Representative
Windsor Locks Primary Care
07.2022 - 10.2023
Nutrition Assistant
Johnson’s Memorial Hospital
01.2018 - 07.2022
Shift Leader
Travel Center’s of America
10.2013 - 01.2018
Associate of Science - General Studies
Manchester Community College